U-Haul Moving & Storage of Fredericksburg offers a full range of moving solutions including truck, trailer, and cargo van rentals, along with self-storage, propane service, and online reservations. The facility itself is often described as spotless, well-appointed, and expansive. Many customers report very smooth and professional experiences, praising the staff as amazing, friendly, helpful, efficient, courteous, and knowledgeable. Service is frequently noted as quick, with staff going over and beyond, especially in emergencies. However, experiences with equipment can be mixed. While trucks are noted as modern and clean, and some trailers tow perfectly, other equipment like car haulers may sometimes show significant damage, rust, or makeshift repairs. Customers advise booking extra time to inspect equipment thoroughly. A recommendation is to use counter check-in over self check-in to avoid issues. While check-in staff receive high praise, the equipment return staff can sometimes seem distracted. Overall, the location is viewed as reliable and professional, with many positive customer service experiences.
At this location they did not have One-way drop off . I sent $80 in gas to drive the trailer back to U-haul and to return back home. Not with it when you ok at the cost of gas to do this.
July 2024
The staff here are amazing. I rented here several times recently. The trucks are modern and clean. Beware of the self check-in. You can find yourself without a vehicle. Stick to counter check-in.
April 2024
The staff were very friendly and efficient, g incredibly easy to get exactly what I needed. Great experience overall!
