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“Julia and Kayla were absolutely amazing! From the moment I walked in, they were friendly, professional, and genuinely cared about making sure I had a great experience. They took the time to answer all of my questions, explained everything clearly, and made the entire rental process quick and stress-free.
Customer service like this is hard to find these days, and both of them went above and beyond to make me feel welcomed and valued. The facility was clean, well-maintained, and it was obvious they take pride in their work.
If you’re looking for a storage facility with outstanding customer service, I highly recommend Extra Space Storage—and definitely ask for Julia or Kayla if you have the chance. They truly made the experience exceptional. Thank you both for all your help!”
“OMG. I hit a rough patch and needed help with a unit. Joseph and Peggy helped me out so much. Just when I thought things were so bad and I saw no end they let me know that things will be alright. Storage Mart, Joseph & Peggy are the wonder team. Thank you both so much.”
8:30AM - 3PM
10816 Tidewater Trail, Fredericksburg
Self Storage
“We had two storage units at one time. We are down to one now. Never any issues. Appreciate the professionalism always. Thank you
8/23
Like I said before good service always”
“I had a great experience thanks to the excellent customer service I received from Chris .He was friendly, knowledgeable, and went above and beyond to help me with my storage unit needs. He answered all my questions, made the process easy, and ensured everything was taken care of. It’s refreshing to work with someone who genuinely cares about their customers. Thank you for all your help—I highly recommend this storage facility”
“We would like to recognize and commend Mark’s excellent customer service. Mark’s professionalism, positive attitude, and willingness to go above and beyond made a lasting impression. Mark has handled every interaction over the past few months with courtesy, patience and genuine care, reflecting a strong commitment to excellence. Thank you for providing such exceptional service and representing your organization so well. Thank you, Austin Meyer”
“Julia was lovely. Before us she had a very upset man because he was late on his bill and she handled it wayyy better than I would have. She gave us a tour of a unit and price lock”
“I had a great experience. Got to look at two of the available storage rooms. The rooms are in a temperature controlled environment. The rental is similar to a storage unit my parents had, but theirs was not temperature controlled. What's nice is if I can continue downsizing, I can switch to a smaller unit. The icing on the cake was they had a special and my rent dropped quite a bit.”
“Excellent service by the entire staff. Special thanks to Cade who handled our storage and truck rental transactions. Cade was super friendly, patient and the total professional. Highly recommend this location to all. Thanks Len & Janice Spencer..”
“Enjoyed my unit at Storage Mart! Everyone in the front office is extremely nice and helpful and the units itself are nice and very well maintained. Highly recommend!”
“Great experience renting a truck from Herb. He was so helpful and thoughtful which is rare these days when dealing with customer service. We had just had 2 bad experiences in a row with budget truck rental before coming here, so it made us appreciate dealing with someone helpful even more.”
“Amelia was alone and very busy when I arrived. She handled all customers professionally and explained the move in process thoroughly. The storage facility is impressive and my temperature controlled unit is very secure with additional security beyond the main entry gate. Best storage unit I’ve had”
“I moved into my storage unit yesterday and the process could not have been easier. I did everything online, downloaded the app and gained access to the gate and my unit easily and without any challenges. It was super easy. Thank you for making this process easy & seamless.”
“Pam is truly a professional customer service employee. She is a credit to your staff!!! Good customer service is not always available and I really appreciate it when someone takes the time and effort to make sure I’m getting something that meets my requirements. Thank you Pam!!!”
“David was great to meet with. Very professional, clean office, great location. I would recommend this place to my friends and family when they have storage needs”
“This has been the best move we've ever had! From the moment we walked in, everyone in the office has been soooo helpful and kind, helping us get exactly what we needed to store things for our move! Susan and her staff are the best! We had 7 units at 1 point. The prices were good and fair and the campus and units were clean. We can't say enough nice things about this place! We HIGHLY recommend it!!!”
“The peace of mind that comes with knowing my belongings were safe and delivered promptly is priceless. Thank you Giant Xpress for the positive experience. Great customer service as well.”
“The best facility and staff!! Exceeded my expectations and Ms. Susan is absolutely hands down the most awesome and always gives amazing customer service. I refer everyone here because of her!”
7AM - 7PM
2411 Plank Road, Fredericksburg
Self Storage
“I absolutely love this place, I have been going for years and the manager is the best! The crew here always works diligently to get your service provided to you. Whether it be renting a truck or trailer or getting a storage unit. They will get you served lickety-split! If I could give them 10 stars I would! Always satisfied when coming here for my storage solutions.”
“U-Haul made the move so easy! Quick pickup, smooth drop-off, and the whole process was simple and stress-free. Great customer service and very convenient from start to finish.”
“Incredibly friendly and very reasonable prices. We have a parking spot with them, so I can't say what the storage units are like, but I imagine they are perfectly fine.I do wish the parking spaces were a little wider to give a little more space to maneuver, but that's a nitpick. Also, they don't seem to keep the gates locked (or at least they haven't been locked whenever we've been there). It's not in a bad area and there's video surveillance, so I'm not terribly concerned about it.Overall, I'd recommend them highly.”
“Excellent staff! While resolving a billing issue, Alex was very polite, professional, and very accommodating. He delivered a very fair resolution and was a pleasure to work with!”
8:30AM - 4:30PM
4801 Plank Rd, Fredericksburg
Self Storage
“Skip past ALL the other storage facilities who wait for you to move in and double your rates. After private-equity storage doubles your rates and thinks you wont move, this is your only stop.”
“Very nice place. They gave me a storage near the gate and easy to find which was a big plus. They also gave me a free lock which i found inside the storage when I first opened it.”
“We had the pleasure of working with Ericka today for a unit today. She was extremely nice, was very customer oriented, and went above and beyond to work with us. We appreciate her and work!”
“Far too many Self Storage places are ether unmanned and fully automated or only seldom attended. This storage place is so much better than those other places – – with a large and welcoming lobby, very friendly and helpful staff, and lots of room to maneuver your stuff when you haul it in the secure entry area. A nice variety of clean and secure storage spaces. And a very reasonable and flexible, contract agreement.”
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“Great experience, always clean and neat and very friendly staff! Miss Dina should get a huge raise, she was always working hard to make our stay very pleasant! We love Miss Dina and should the opportunity present itself Extra Space Storage will be our first choice!!!”