Advance Auto Parts at 9900 W Broad St in Glen Allen provides a range of automotive products and free services, making car care convenient for customers. The staff is known for being polite, helpful, and knowledgeable. Customers appreciate the assistance in selecting the right parts, such as batteries and headlight bulbs, with some staff even allowing customers to verify sizes to ensure proper fit. The store offers free battery testing, engine code scanning, and installation of batteries and wipers with purchase, saving customers time and money. Notably, employees often go above and beyond by personally helping with tasks like scraping corrosion off batteries or installing new ones in the parking lot, which provides a quick and efficient experience. Several reviews highlight staff members' friendliness, with particular praise for their courteous and helpful attitude, along with their willingness to answer questions and share advice. The store also offers same-day delivery of batteries and other parts, adding to its convenience. Customers who signed up for the loyalty program, Speed Perks, enjoy discounts on store items and gas. Overall, Advance Auto Parts at this location is known for its excellent customer service, knowledgeable staff, and helpful, efficient service, making it a trusted place for automotive needs.
One stop shop for all your auto needs, friendly and knowledgeable staff! Very convenient location as well!
August 2026
I use this store for my simple, easy, recurring maintenance needs like batteries, filters, wipers, fuel stabilizer and washer fluid. They have always treated me well.
July 2026
Jake and the team were amazing. I can't say I've experienced customer service like this in quite some time. If you didn't know, now you know.
