Advance Auto Parts, located at 3360 Pump Rd in Richmond, is known for its excellent customer service and knowledgeable staff. Customers frequently praise the employees for their willingness to help, with particular mentions of individuals like Carroll and Joseph. Carroll has been recognized for his outstanding assistance with battery installations and his overall helpful demeanor, restoring customers' faith in good service. Joseph also received commendations for going beyond expectations to help a customer in a tough situation, showcasing the store's commitment to customer care. The store offers a range of automotive aftermarket products, including leading brands such as FRAM, Carquest, and DieHard® batteries. They provide various free services, like battery testing, engine code scanning, and oil recycling, making it a convenient choice for vehicle maintenance. Customers can also benefit from the Speed Perks loyalty program, which rewards points for discounts on store items and gas. Overall, Advance Auto Parts is a favored destination for automotive needs, with dedicated staff ensuring that every visit is a positive experience. Whether it’s learning about car maintenance or finding the right parts, customers feel supported and valued at this location.
Carroll at Advance Auto Parts was awesome! He helped me with the wipers on my Toyota Prius and was incredibly helpful and friendly. He was also great to talk to and made the whole experience easy. Definitely appreciate the great customer service!
August 2026
Dead battery checked and replaced in only about 30 mins... Carroll did a fine job explaining everything and covering the differences between battery types (and $), really appreciate it. Keep up the good work!
August 2026
Mr. Carroll did a great job finding what was wrong and giving us a price list of new car batteries. Service was amazing.
