“ACE Hardware in Yorktown/Grafton is a convenient place for me to purchase items needed for home. The staff are friendly and very helpful. The store is well stocked with items that are sometimes hard to find. Shopping here is so much quicker than other places because staff are available to help.”
“Great prices, and it’s nice not having to make a trip to Lowe’s or Home Depot. I’m not a frequent tool shopper, but on the occasions I do need something, I always compare prices, and Harbor Freight almost always seems to have a sale on exactly what I’m looking for. Quite serendipitous, honestly.”
“Always a good time I love how they have what you need at decent price I will say their prices seem to have gone up which sucks there used to he things id go there for instead of the big box store but they seem to be catching up unfortunately.”
“Robert at Ace Hardware provided excellent customer service. He took the time to answer all my questions, helped me find exactly what I needed, and made sure I had the right products for the job. He was knowledgeable, friendly, and genuinely cared about helping instead of just making a sale. It's employees like Robert that keep me coming back to Ace Hardware. Highly recommend asking for him if you need help!”
“I have worked with Jessica on several occasions to get hard-to-find parts and she comes through every time! Great store with helpful and nice people. A+ Keep up the good work!”
“The is a great, old fashioned hardware store, just like they used to be 40 years ago. They have a knowledgeable staff, that are eager to help you with your basics or projects. They cut all kinds of keys as well.”
“I have been dealing with Southern Plumbing going on 30 plus years.I went into there show room today because I needed a specific part for a Delta faucet,John said no problem ,in minutes he had the part.To say he saved Thanksgiving is an understatement. Its nice dealing with the pro,s.Thank you John and Southern plumbing. You may get David who thinks he so funny ,humor him.I pretend to laugh.”
“I have been a standard customer of the big box home improvement stores for many years and didn't do much business with Ace Hardware. I recently moved and the Ace Peninsula Store is closer than either Lowe's or Home Depot, so I have been doing more business with Ace. I am very impressed with Ace. Ace has always had in stock what I needed. Lowe's has been notoriously bad at having items in stock even though their website indicated they did. So, I wasted a trip to the store and when I asked an associate why the discrepancy, I was told that I couldn't trust the website! Furthermore, both big box stores item bins are a total mess. Customers will replace items in the wrong locations, so finding what you need means hunting through the bins. Ace is always very well organized so finding what you need is straightforward and a lot more satisfying because I don't have to waste a whole bunch of time. Even though Ace may be a bit more expensive, the price is worth it in so many other ways. I will be a dedicated Ace customer from now on.”
“very easy to order, great chat support. Tried to order from Hampton instead of Norfolk, less shipping charge, but website would not allow me to do tyhis for some reason.”
“I love this place I was able to buy a blade for oscillating tool for pretty cheap. Taylor's do-it-yourself is a great store and I'm glad it is here in Gloucester”
“Everyone is always so polite and helpful especially Heather! It's amazing how knowledgeable she is and her kindness just makes it a wonderful experience!”
“Decent place, that stays pretty well stocked. If only it wasn't in Poquoson, it'd be even that much better. Though I'd rather shop here, than any other Ace Hardware ever again....”
“This lansing is like no other. I own a gutter company and the lansing norfolk is terrible, I now drive an hour here to get material. The guys on gutter side are fast and efficient. Give the gutter side guys a raise bcus you guys are lucky to have them.”
“I spoke to Jas (sp) this morning because I needed a replacement faucet hose for a Delta kitchen faucet. I then experienced what was the very best service I have received in decades. While they did not have one in stock, he went ahead and contacted the Delta distributor and arranged for me to pick the part up, as a warranty replacement. Wow! I spoke to 3 different supply locations before and nobody took the initiative to do this, or even to tell me anything other than what I could pay for expedited service. You (Noland) have earned me as a customer for the future. THANKS!”
“These guys are awesome!! It doesn't matter if you're a commercial company looking for a supply house or if you're a homeowner looking for the right products for your yard, they will steer you in the right direction. Everyone in there is so knowledgeable and helpful!”
“Tonight I had to refill my propane tank.The young gentleman who filled it for me was nothing but a gentleman. He was curious and professional, it always gives me hope when the younger generation are so polite and professional. First class young man.Thank you”
“I absolutely love visiting this Ace Hardware! The staff is incredibly friendly and always willing to help. There's one gentleman in particular who consistently goes above and beyond to assist me, and his exceptional service makes a world of difference. I can confidently say they have earned my business for life!”
“They Always have whatever I need to complete my plumbing jobs, and if not in the store they can order for me. Always great customer service, and very friendly . Would recommend to anyone trying to get a plumbing job done.”
“Me and my husband Geno had a really great experience at Home Depot-Hampton today. We needed assistance with the portable ac due to our central AC going out today. Ms. Annette was so helpful from start to check out. From her smile to her patience there needs to be more employees like her.”
“I went with my daughter and other friends to Home Depot for their free, in-store kids workshop and we both loved it! When you check in, your child not only gets their DIY project to work on, but if it's your first time, your child gets their own apron with the pin of the month to go with it. Not going to lie, it was a bit intimidating going in because there's no workers walking around to help if you need assistance during the workshop and especially for someone like me that doesn't really do a lot of building projects, but the instructions were really thorough and had pictures that got us to our end goal smoothly. It does get super crowded especially if you don't come in early but surprisingly there were always enough seats and resources to share amongst everyone. I was impressed that not only did we get to build, but you can also decorate your project with paint and stickers. I highly recommend other families to go, especially since it's free. And I will definitely come back to these workshops with my daughter in the future.”
“The store has everything you can think of for your home needs (even baby gates!). Matt one of the employees was very helpful and friendly and FUNNY!!! Thank you for being kind and helping us out people like you give us hope for humanity! Also you and my husband would be great friends his name is also Matt lol.”
“I tried multiple sources to find an obscure part for a ceiling fan… Ferguson (Alesia) responded promptly with ordering info. I placed the order and the part showed up in a few days. I installed the part and my ceiling fan now works!! Thank you.”
“I ordered a Cake from Walmart Bakery. I thought it would be an okay cake, they were the only place that wasn't booked for cake orders (graduation). They did a PHENOMENAL job on our cake for our Marriage Ministry at our Church. I cannot describe how impressed I was with the detail. They went above and beyond what I was expecting. The cake was also DELICIOUS!!!! Many Blessings to the person or persons who prepared our cake!”
“ABSOLUTELY EXCEPTIONAL EXPERIENCE! Resolved an issue that another Lowes location would NOT budge on! I greatly appreciate the staff here for always being EVER-HELPFUL! Also, shout out to manager George for being extremely helpful!”
“Received excellent guidance from an employee on locating a part. The garden center now has self check out and I haven't received training on operating the kiosk. If one wants to receive their military discount, you have to have employee assistance. Why not just ring up my goods too?”
“had the oppurtunity today, looking for a $300 item..talked to a manager at Lowes and he went the extra mile to try and make a sale...I had asked if they price matched...he replied yes in most cases....the item in question would have been over $100 difference...rather than BS me he came right out and said that much would not be possible....appreciate the honesty....have switched from Home depot customer for 12 years to Lowes...they at least answer their phones. This year alone...table saw, washer/dryer combo, band saw...tried to get from Home depot and no one answers phone to help...purchased all from Lowes.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.