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“It's amazing how much this little store has. So often I go thinking they probably won't have this weird thing but they have never let me down. Prices are very reasonable too.”
“Just recently moved to the area and both times I've needed something, they've had it. Knowledgeable staff, that comes with that good ol' humor. Definitely my new go to store for the area. Prices are fair and they pretty much have everything you need for home/yard maintenance.”
“My brother was here from Delaware to visit and he loves Northern Tool, so when he saw we had one here, he said we had to go at least once. He was like a kid in a candy store. He couldn't purchase anything at the moment, but is coming back down in a few days so that might change! Lol. Thanks Northern Tool. A little bit of joy is all someone needs during rough times!”
“First-time shopper at Taylor's Do It Center. Found everything I needed very quickly. Customer Service personnel were very professional and quite knowledgeable. I am very impressed with their wide variety of items. I am looking forward to my next visit here. Thank you, everyone, for your outstanding service. It is very much appreciated.”
“Great prices on 17" wood boring bits. Used a 3/8" X 17 1/2" to run ethernet wire. Picked up some impact gun socket adapters for $4,99. Try HF before those big box stores.”
“Love working with this group. Very knowledgeable and they get it done. Personality wise - even better. If there was an option for more stars id give it to them.”
7:30AM - 7:30PM
3400 Colley Ave, Norfolk
Hardware Stores
“Always helpful during my spring season trips here. If they don't have what I'm looking for, they help me find where I can find what I'm looking for.”
7:30AM - 4:30PM
3644 Village Ave, Norfolk
Hardware Stores
“The front staff work well together and help customers with material choices and manufacturers' designs of product. They sell to public and contractors alike. Good wear house, guys, and gal's .”
“Thank you so much to the gentleman that helped me out with the air filters on 04/01/2026. I wish I got his name because he provided excellent service. I hate going to places before close but they close around the same time I get off work. He was balancing ten jobs at once and handled them all perfectly. Excellent service and very helpful! I couldn’t be happier with my experience.”
“I just purchased Third 5 gal. of paint at Home Depot the new house is sucking it up... When I checked out price was $25.00 more than last 2 times.. they sent me back to paint department and I was told it had been on sale for few weeks... Joseph honored the sales price... Chelse was very quick and professional mixing paint my mistake not hers...And Shakira at register helped me resolve issue.. My only complaint is the survey on recept does not have area for Comments... Just wanted bunch of personal information...”
6AM - 10PM
1261 N Military Hwy, Norfolk
Hardware Stores
“This has got to be the most cheerful, well ran home depot I have ever been to. Everyone was happy, customer service oriented, and generally just seemed happy to be there. All the customers you can tell were Here to spend serious money. It was refreshing, honestly. I like Chesapeake, and another reminder why.”
“This has got to be the most cheerful, well ran home depot I have ever been to. Everyone was happy, customer service oriented, and generally just seemed happy to be there. All the customers you can tell were Here to spend serious money. It was refreshing, honestly. I like Chesapeake, and another reminder why.”
“This place has been around since I was little. It's located off of Tidewater Drive next to Naas Bakery. There is generous parking & they are adhering to the Covid social distancing guidelines. It's a small store, but it has a lot to offer. We just went there the other day for bulbs, but they have all kinds of other hardware items. They make keys and cut glass too. The staff wasn't overly friendly, but it was 30 mins before closing time. Maybe they were just ready to go home. The store served its purpose for us, so I won't complain.”
“I would like to thank Crystal for going above and beyond helping resolve an issue with my order. She immediately found what the problem was and personally took me to the individual who resolved the issue. I was very impressed with her patience and commitment. Please thank her for me.
Thank you Crystal
Mr. Kane”
“I had two very different customer service experiences at Home Depot and Lowe's, and the contrast couldn't have been clearer.
On my first visit to Home Depot, I was looking for PVC fittings for a DIY curtain rod project. I didn't have the broom handles with me, but I had a picture and explained what I was trying to accomplish. After spending a long time walking the aisles trying to find someone to help, an older associate finally assisted me. Based on the picture, he recommended several PVC fittings. I purchased them, took them home, and discovered they didn't work.
The next day, I returned with the actual broom handles so I could find the correct fitting. As I walked in, another associate asked if I needed help. I explained that I had been there the day before, showed him the broom handles, and explained what I was trying to do. He immediately told me he didn't know why I had been advised to buy the previous fittings because they weren't designed for what I needed. He then said he didn't think Home Depot carried anything that would work.
When I asked if he could walk with me to the PVC aisle and help me look—especially since this was my second trip—he simply told me to go to aisle 9. I went, searched again on my own, couldn't find a solution, returned the items I had purchased the previous day, and left disappointed.
I then decided to try Lowe's.
The difference was night and day.
A young associate named Jabari greeted me and took the time to understand my project. Instead of pointing me to an aisle, he stayed with me, compared different PVC fittings to my broom handles, and patiently worked through the trial-and-error process until we found the right solution. He was knowledgeable, patient, and genuinely invested in helping me succeed.
That is what outstanding customer service looks like.
Many customers who walk into a home improvement store don't know exactly what they need. They rely on the knowledge and willingness of employees to help them solve a problem. Jabari didn't just tell me where something might be—he partnered with me to find the right solution.
Lowe's, thank you for hiring employees like Jabari. I sincerely hope he receives the recognition he deserves for his professionalism, patience, and commitment to helping customers. Employees like him build customer loyalty, create repeat business, and positively impact your company's reputation and bottom line.
Because of this experience, Lowe's earned my business.”
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“Yukon Lumber is the only place around my area that routinely stocks the type of marine grade plywood and lumber that I need. B.S. 1088 okoume, teak, mahogany, douglas fir, etc. Prices aren't too bad either.”