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“Since the outage and recent international travel, I’ve had connection issues with my phone. Because Seth was helpful with phone purchases in the fall, I decided to pop in for assistance. Cameron assisted and was amazing! He resolved my issues, reset my phone, tidbits on the focus feature, and assisted with the outage courtesy credit. Thanks Cameron! Keep making Verizon look good and keep your amazing attitude. Grateful for you.”
“Had a very good experience on Saturday March 21 trading in and buying a new iPhone and Apple Watch. Erin helped me in a very professional manner and was friendly, but not effusive. He encouraged me to leave and run errands while he transferred the data from the old devices to the new ones - really liked that he was considerate of my time!”
“Caleb helped me and my husband get our phone plans switched over and our phones traded in. He was super knowledgeable, made the process so clear, and got us on our way with our new phones ready to go! We really appreciated his wonderful customer service and plan on coming in to this location any time we need something with our cell phone plan.”
“Hunter set my phone up so quickly, and his customer service was incredible. He was thorough and double checked to make sure I backed up my cloud and didn’t lose anything important. Highly recommend!”
“I think his name, Andy and he is wonderful. He is the Manager, I do know that! I’m an older woman and I know it’s frustrating sometimes dealing with the elderly which can can take a lot of time. He was so caring and took his time to make sure all my needs were met. He is the main reason I come to this store! Thank you for caring for your customers.”
“i want to give a shout out to Kevin, he was very helpful with getting my new phone set up. He said he is an assistant manager and working his way up, but personally i think he should be store manager based on the knowledge he has and amazing customer service he provided!”
10AM - 7PM
915 Hardy Rd Ste 977, Vinton
Mobile Phones
“Great and reliable service as well as good deals on phones. Best phone company I've been with so far. The person working when we went in was very knowledgeable”
“My husband went in Saturday to change from Boost to Metro. The young man was super helpful and he got us all set up and in and out of there quickly. He also informed us abt the great benefits with having the top tier 70 a month package. Loved the whole experience”
“I have been a loyal customer for boost since 2021. For the most part they have helped me enough to give them five stars. However the boost mobile right across from the Ice Cream shop, the manager there, Junior has one of the biggest hearts I have ever met, thank you Junior for your amazing customer service, and the big heart you have. I will be continue coming to this boost as long as I can.”
10AM - 7PM
511 Hardy Rd, Vinton
Mobile Phones
“The girl working there is amazing, I can't remember her name but she was great, got my phone working and everything back that the Hollins store took away, thank God for her”
“Alex is the best at the Metro on Williamson Rd she is always smiling and very courteous,I have know her for a few years she never disappoints me or my brother when we are in there .She is best highly recommended this Metro by T-Mobile
Thanks Alex
The Brewbaker Twins”
“Young man was extremely helpful even though he had a previous appointment come in that day. Unfortunately his two coworkers weren't able to help ( they said they were helping other customers on order ) but later we overhead female saying she was doing her homework. She sat on bench using tablet while other male seemed to be cleaning out drawer.”
“I bought a new phone . And because I am technologically challenged I could not transfer data to my new phone from my old one. Went in to the location and they were extremely helpful. Friendly, courteous and knowledgeable. Thanks for the help”
“There is always one guy in here that really takes care of his customers. Have not been disappointed in the service. Cricket itself sometimes feels subpart but overall satisfied for the price you pay.”
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“After overpaying at Verizon for years we switched to T-Mobile. They have great promotions, service and plans. Quentin at the West Lake store was very friendly and knowledgeable which made the process easy. I would give them 20 stars if I could. Thanks Quentin! ?”