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“Kevin who recently joined T-Mobile was able to resolve my problem within 2 minutes time. The customer service in this location is by far better than Burgess Rd where Dylan works.”
“Peyton, the mobile expert at the office, helped us transfer data to a new phone. He is very knowledgeable, helpful and attentive to customers. We really appreciated his help!!”
“I have had service with HSL now for 5 or 6 years. They are a local company and my contacts have been pleasant and professional. A few technical problems that happened were solved quickly and with attention. I enjoyed being with a small business, and not talking with a computer, or a customer service representative in India or the Philippines. Their price for basic service is better than the big companies. Their speed is slow, compared to others, but perfectly adequate for email and watching shows on Netflix and the like. I happened to read some of the poor reviews and decided to write my own. Those that complained do not represent my experience.”
“The associates were very friendly, helpful, and professional. It took a while to get my new phone activated, but they stayed pleasant and patient the entire time, which made the wait much easier. I also watched them handle a few difficult situations in the store, including helping a person who seemed to be going through a hard time. They treated that individual with kindness, patience, and grace. It was clear they cared about helping everyone who walked through the door, and that left a really positive impression on me.”
“We had a rough start with our install when our originally scheduled technician did not show up for our 8:00 am appointment, which was incredibly frustrating especially right before Christmas and during a move into a new home.
I called Glo Fiber around 10:00 am and spoke with Devon, who immediately took ownership of the situation. Devon was empathetic, professional, and focused on finding a solution rather than making excuses. Thanks to Devon’s quick action and follow-through, Peter was able to come out on his day off — the Saturday before Christmas — to make sure we had service in our new home.
Peter completely turned the experience around. He was calm, knowledgeable, and genuinely cared about getting everything done right. He took the time to explain the setup, made sure everything was installed exactly where we wanted it, and never made us feel rushed despite giving up his personal time.
Because of Devon and Peter, we ended the day with reliable service and a lot of appreciation for the people behind Glo Fiber. They both went above and beyond, and we’re very grateful for the outstanding service.”
“Michael is the man! Phenomenal customer service, high energy, & very knowledgeable. Business or personal accounts, he has you covered! You won’t regret it!”
“Nice little store but be prepared to wait. I didn't wait too long however the person in front of me had a half hour wait. The return of equipment was quick.”
“I always have a great experience at the T-Mobile store in the mall. The customer service is amazing, and everyone is very helpful. I especially want to thank Danyal for always being kind, patient, and professional. Every time I go there, he takes the time to help me and make sure everything is taken care of. I truly appreciate the excellent service and highly recommend this location to anyone with T-Mobile!”
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“I went to Wireless Zone Rockingham (WZ969A) to trade in my old phone. The Sales Person (Edward O) took great care of talking me through everything he was doing to get my new phone ready and he also was very helpful and friendly and he found discounts for me as well. I would recommend anyone who is looking to buy a new phone or any device to go to Wireless Zone Rockingham (WZ969A) and Edward O and his team will help you out with anything you need.”