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“Kevin who recently joined T-Mobile was able to resolve my problem within 2 minutes time. The customer service in this location is by far better than Burgess Rd where Dylan works.”
11AM - 7PM
116 Burgess Rd Unit D, Harrisonburg
Mobile Phones
“My husband and I went on New Year's Eve 2025 and Edwin greeted us as soon as they opened up at 11 am and made us feel so welcomed! He helped us with our needs of getting new phones since our old phones were too expensive to keep paying. We highly recommend Edwin. He's so cool and very open and he acts like he's known you forever. Thank you Edwin?”
“Peyton, the mobile expert at the office, helped us transfer data to a new phone. He is very knowledgeable, helpful and attentive to customers. We really appreciated his help!!”
“Lee Haggins absolutely saved the day today. I came in with a phone broken beyond repair and completely inaccessible. We were 4 hours away from home and stressed like you wouldn’t believe. Lee was patient and helped us every step of the way. I thought I was going to have to get a new phone number (which would have been devastating), Lee took the time to help us try every single avenue and we were able to save my old number. Lee was an absolute legend and the most helpful customer service interaction I have ever had.
P.S. being so far from home, Lee gave us excellent food recommendations. Now we get to carry on with our vacation with phone in hand and yummy food in our bellies.
Thank you Lee!!!”
“The associates were very friendly, helpful, and professional. It took a while to get my new phone activated, but they stayed pleasant and patient the entire time, which made the wait much easier. I also watched them handle a few difficult situations in the store, including helping a person who seemed to be going through a hard time. They treated that individual with kindness, patience, and grace. It was clear they cared about helping everyone who walked through the door, and that left a really positive impression on me.”
“I needed some help with fixing my phone SIM CARD and Natalio helped me without any hesitation even stayed in the shop after hours to find a solution so I appreciate Natalio for being such a great sales representative”
“Went in with hopes of getting a new phone with the money i had, and they worked with me really good and i got a good deal on the iphone 17 pro, will definitely be coming back to buy other phones in the future”
“Michael is the man! Phenomenal customer service, high energy, & very knowledgeable. Business or personal accounts, he has you covered! You won’t regret it!”
“I always have a great experience at the T-Mobile store in the mall. The customer service is amazing, and everyone is very helpful. I especially want to thank Danyal for always being kind, patient, and professional. Every time I go there, he takes the time to help me and make sure everything is taken care of. I truly appreciate the excellent service and highly recommend this location to anyone with T-Mobile!”
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Mobile Phones
“I went to Wireless Zone Rockingham (WZ969A) to trade in my old phone. The Sales Person (Edward O) took great care of talking me through everything he was doing to get my new phone ready and he also was very helpful and friendly and he found discounts for me as well. I would recommend anyone who is looking to buy a new phone or any device to go to Wireless Zone Rockingham (WZ969A) and Edward O and his team will help you out with anything you need.”