Sam's Club Gas Station in Richmond is a members-only fuel station, with pumps always showing the member discounted price. The gas prices are less than some nearby corporate stations but more expensive than several independent ones. The station is always crowded, and the layout for accessing the pumps is congested, sharing an entrance with the main store, especially during rush hour or when gas prices are high. The process to pump gas can feel slow, requiring a membership card and then a payment card, with prompts for a car wash and a receipt, which can lead to lines. Payment by phone is an available option. The car wash is not in service, and occasional pump issues, like a membership card not being accepted, have been reported. The experience can be very annoying for those in a hurry, and it has been noted that some customers appear to need assistance with the pumping process. While the station is fine for a warehouse club, some express annoyance that it does not accept contactless pay. A separate concern involves shopping inside the main club, where there have been allegations of cashiers using tricky tactics, such as double-scanning items, following a member's decline to upgrade their membership.
