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“The team that initiated this process was wonderful. Every time that I call to ask a question, the staff are friendly and knowledgeable. No surprise charges and full transparency on transactions. The facility itself is well maintained, temperature controlled and clean.”
“I had an excellent experience with Monique at Extra Space Storage! From the moment I arrived, she greeted me with a warm and professional attitude that instantly put me at ease. She took the time to explain all of my options, walked me through the details of the rental process, and made sure I understood everything before making a decision. Her knowledge and patience made the process smooth and stress-free, and I really appreciated how she tailored her recommendations to fit exactly what I needed.
What stood out most was Monique’s genuine care and attention to detail. She didn’t just treat me like another customer—she made me feel valued and taken care of. It’s rare to find that level of customer service, and it made all the difference. I left feeling confident that I chose the right storage facility thanks to her guidance. Monique is truly an asset to Extra Space Storage, and I would highly recommend asking for her if you want a great experience!”
“Extra Space was the cheapest in Richmond, but they also had the best experience of any storage unit I’ve had before. Was very easy to rent. The office staff are super nice and helpful. I wouldn’t hesitate to rent from them again in the future.”
“20 + years there(holdingon to my memories. I know, I know . Ms Pam,is the best. Please excuse my behavior when we met. Funeral had me stressed. Great service you gave me, and I hope to get back soon to do what I need to do ??? ”
8:30AM - 5:30PM
7215 W Broad St, Henrico
Self Storage
“Bev is absolutely AMAZING! She was so kind to my sister and I! She even gave my sister a lift in the golf cart to our unit!! She was friendly, personable, knowledgeable and thorough!! I'm so pleases with the customer service she provided!! Thanks, Bev!! You are great! Joy?”
“There was a tea bottle and tissue left behind, but they were hard to see behind the driver seat. Check your mileage before you pull away luckily I took a photo of mileage. Someone had recorded it 100 miles off the actual not in my favor. They fixed the error and all is well. Other than that the truck was easy to drive for its size and handled well. The pickup location had the truck ready and made pickup easy! I definitely would use them again in the future! We also booked moving labor to help us load the truck. Kevin and his crew met us at our storage unit in Goochland and they did an excellent job!!!”
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
“Very clean and secure facility. Breezeway makes it nice to unload and stay dry when it’s raining. Only complaint is the tight right turn from the security keypad. All in all a great storage facility for a reasonable price.”