“Jerald was excellent, very knowledgeable, and very patient with us while we were trying to make the right decision on the best mattress for us! We were dreading shopping for a mattress but thanks to Jerald, it was a great experience.”
“Our experience was very pleasant. So much respect and great customer service. The young named elder was the best we have encountered in years. Thank God for people who still do their job.”
“My 2nd time purchasing a mattress here. Casey was great! Amazing customer service -- we came in with the idea of what we were looking for, timeframe for delivery and with a set price; she was able to help in a timely manner secure our desired mattress. Thank you!”
“Nicole was the best!! Super friendly and knew her product. She asked the right questions and directed us to the best product for our needs. Clean store with lots of options.”
“It was one of the best experiences ever. Manager barbra helped us out so much to find a suitable mattress that was in our price range. 5/5 stars, will becoming back.”
“Davianna was a pleasure to work with! She was very knowledgeable about the products in the store and answered all of my questions thoroughly and effectively. She was very patient with me. I came into the store a couple of times as well as called with several questions and she answered every last one of them. I’m looking forward to receiving my Beautyrest Black Series 3 plush mattress. Her service was so good, I’m already making plans to purchase another mattress for my guest room. If you’re in the Woodbridge/Dale City area, make sure to visit Matress Firm and ask for Davianna.”
“Great experience and knowledge service! We enjoyed Anthony Hill this round 4 July 2026. My wife is pretty quick choosing w design and colors. We’ve purchased multiple rooms of furniture in the past 8 years from this location. From mechanical recliners & sofa, loveseats, now a sofa bed and loveseat versions w air mattresses, mirrors, rugs and more. laZBoy has some neat tech and storage options. Memory seat settings for your recliner! Past feedback - two of the last three pieces we worked with Ruby, Super pleasant, clear, concise, and gave plenty of space (no hovering). The Kingstowne location has been good to us. We’ve bought multiple pieces in the last few years, and still enjoying all of them!”
“It was a great experience working with Samina! She helped me purchase furniture for my son’s home, and I couldn’t be happier with the service she provided. She was incredibly patient, understanding, and attentive throughout the entire process. She took the time to answer all of my questions, listened to what I was looking for, and made the experience enjoyable and stress-free. Her professionalism, kindness, and dedication truly stood out. She went above and beyond to ensure everything was handled smoothly, and I am so grateful for her help. I would absolutely love to work with Samina again in the future and highly recommend her to anyone looking for outstanding customer service. Thank you, Samina making this such a wonderful experience! -LaTanya”
“Gus was very informed about the mattress and design for our needs. He made the purchase easy and seamless. We were able to schedule our delivery for our schedule around the busy holiday time. Thanks to the Alexandria store for an easy purchase.”
“It was a pleasure working with Michael on a new mattress purchase. There was no pressure at all, and he was patient with me being a sometimes demanding customer.”
“I recently bought a mattress here. I greatly appreciated the no-pressure, straightforward sales approach. John was helpful, explaining the options and making the transaction smooth and easy. I highly recommend him and this store.”
“I swear there should be a class how to properly sleep. Reason I'm saying this is because I spent 30 years sleeping fine on my stomach until one day my neck said heck no and now face severe neck pain!! So, I did the mattress swap, but now dealing with lifelong issues with how to unlearn this and figure out how everyone else sleeps in their side without their arms going numb, which is the conundrum I face. So the Dr told me to shop around for pillows and what better place than here. I got instructional assistance and pretty sure now I know how to sleep and what kind of pillow I need. Only reason I have them 4 stars is because they had to order my pillow, and will have to pick it up sometime next week but assistance was top notch! I know people could just order pillows online, but I'm sick of the marketing online being wrong all the time...I've got so many types of pillows that don't work.... You need to go to a store and try pillows just like your trying on shoes. I really appreciate the fact that the mattress warehouse has more than just mattresses!!”
“Wonderful experience! We received lots of help from Lakesha and they were able to assist us in purchasing a mattress. They were very knowledgeable, friendly, and patient.”
“I recently visited Mattress Warehouse of Springfield Square store, and the experience was exceptional from start to finish. The moment I walked in, I was greeted warmly by Mr. Birama (store representative) and immediately felt at ease. The store had a very nice selection of mattresses—different firmness levels, materials, and price ranges—making it easy to explore various options without feeling limited. Everything was organized, clean, and displayed in a way that encouraged comfortable browsing. What truly made the visit stand out was the outstanding customer service. Mr. Birama was incredibly patient, knowledgeable, and attentive. He took the time to understand my sleep preferences, any back or comfort issues I had, and what I was hoping to improve by purchasing a new mattress. Instead of rushing me or pushing a sale, he encouraged me to try several models, answering every question with clarity and genuine care. His patience was especially appreciated, as I tend to take time before making big decisions. Not once did I feel pressured or overwhelmed. He walked me through each feature, explaining differences in materials, warranties, and expected longevity. By the end of my visit, I purchased the Sealy Posturepedic® Elite Brenham II Hybrid Firm Mattress with an ergo base. This level of service is rare, and I would highly recommend this store to anyone seeking comfort, quality, and truly exceptional customer support.”
“Hello I wanted to say how professional friendly and helpful Ms. Candy is during our shopping experience she’s extremely knowledgeable and overall our experience was top tier because of her.”
“Richard Doffour at Havertys Woodbridge was wonderful with assisting me with selecting both coffee and end tables. He was patient and knowledgeable. My customer experience was excellent. Will definitely recommend and will return. Thank you!”
“I cannot say enough great things about Waleed and the outstanding customer service he provided throughout my furniture-buying experience. From the moment I walked into the showroom until the purchase was complete, Waleed made the entire process effortless and enjoyable. He took the time to understand exactly what I was looking for, answered all of my questions with honesty and professionalism, and guided me through every step without ever making me feel pressured. His product knowledge, attention to detail, and genuine commitment to ensuring I found the right furniture made all the difference. What truly set Waleed apart was his dedication to making sure everything went smoothly from start to finish. He went above and beyond to provide an exceptional customer experience, and it's clear that he takes great pride in helping his customers. If you're shopping for furniture, I highly recommend asking for Waleed. His professionalism, integrity, and outstanding customer service are second to none. Thank you for making this such a seamless and enjoyable experience. I'll definitely be back for future purchases and will be recommending you to my family and friends.”
“Matt was very knowledgeable about the products Ashley sells and was very friendly while helping us look for a sofa. He was able to answer all of our questions in great detail and made buying a sofa for our first home enjoyable! We will definitely be back to shop at this location in the future!”
“Blanca was very nice and helpful. She, Haley and Vanessa made sure they didn't let me leave without the sofa set that I wanted. I left satisfied! Great customer service!”
“Adam was great and very helpful. We ended up purchasing two couches for our basement and living room. They offered a military discount on top of their President’s Day sale. We would definitely go back for other furniture needs and work with Adam.”
“I had a great experience at this furniture store! The selection is stylish and high quality — I found exactly what I was looking for. A special thank you to James, who was incredibly kind, helpful, and very cooperative throughout the whole process. Their free delivery service is a big plus and made everything even easier. Highly recommend this place if you’re looking for beautiful furniture and excellent customer service!”
“Raymin was extremely helpful and showed me some items I had missed during my walkthrough. I ended up buying one of the recliners Ray showed me. Ray knew a lot about the merchandise (available colors, shipping times, etc.) that helped me make my choice. Great customer service. Thanks!”
“Amazing selection of natural/live edge wood tables. I'm very pleased with the walnut dining table and the driftwood coffee table I've bought from them.”
“I’m extremely happy with my purchase and the overall service. Highly recommend this place to anyone looking for beautiful furniture and professional customer care!”
“Wish I found this place 15 years ago when I moved to NOVA. Tremendous service from literally everyone I dealt with. Purchased patio furniture and ended up getting an Amish desk as well. Gave me a discount on the floor model to avoid a long production timeline--and when it arrived it looked literally brand new. Delivery was easy and they don't nickel and dime you. No pressure when you show up at the storeroom either. I'll likely never return to the big-chain retailers out there, these guys are the best!”
“We chose a lighter wood finish because our bedroom doesn’t get much sunlight, and it completely brightened the space. The bedside tables matched perfectly with the wardrobe design too. Delivery arrived a little late due to traffic, though the company kept us informed throughout the delay.”
“Great Store, Even Better Staff (Shoutout Jennifer) Visited yesterday (9/1/25) and just wanted to take the time to recognize one of the staff members, Jennifer. She was incredibly helpful, kind, funny and personable and really made our visit pleasant. It's rare thing to have such great interactions with staff at a store and Jennifer really stood out to us from start to finish going above and beyond. Homesense is lucky to have her! Thanks again!”
“Everyone at the Potomac Town Place store was fantastic to work with. While shopping and ultimately purchasing our new Sleep Number bed from there, we worked with Dawn, Kiara, and Jose. They were all very knowledgeable and made the whole process very easy. I highly recommend this team and this store if you are looking for a new bed.”
“I would like to tell you about a wonderful experience that I had at Cort furniture rental. I had the pleasure to work with the manager, Corinth Harryson and Ari. They were very professional, thorough, listened intentavly , very kind and went over and above to meet my needs. They have excellent customer service skills and I feel that they were such a blessing in my life today. If you’re looking for any furniture or help in the rentals space, you won’t find a better place than CortRental!”
Bob's Discount Furniture is growing while its competitors shrink. The Manchester, Connecticut-based retailer reported strong fourth-quarter results in its first earnings call since going public in February, with revenue climbing 8.2% to $648.8 million. Full-year net revenue jumped 16.8% to $2.4 billion, and net income rose to $121.7 million from $87.9 million the prior year. CEO Bill Barton told analysts the company plans to open about 20 new stores in 2026 and sees a path to more than 500 locations by 2035, roughly two and a half times its current 209-store footprint across 26 states.
Wayfair is testing a new, smaller store design. The online home furnishings giant, famous for its endless digital catalog, is trying a different strategy for its physical locations. The company announced plans to open a smaller prototype store in Columbus, Ohio, scheduled for late 2026. Located next to the Polaris Fashion Mall, the new space will span approximately 70,000 square feet.
Online furniture giant Wayfair is setting up shop in Atlanta with plans for a huge 150,000-square-foot store opening in 2026. The new location will take over the former Walmart space at The District at Howell Mill shopping center. This marks Wayfair's second big store, following its first location that opened in Wilmette, Illinois, in May 2024.
