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“Brandon Hendrick, combined my mobile fios and home fios accounts. I have been trying to get this done for awhile. He has a great personality. He is an excellent technician and a great salesman. Verizon need more with addtude and knowledge.”
“I was trying to upgrade my service and was having a hard time getting everything to work. The staff were nothing but helpful, especially Robert T and Hunter B. Hunter went above and beyond to get my internet working, even changing out the old wires in a panel in my bedroom closet to get the speed working properly. Robert immediately called me afterwards to make sure that I was up and running properly. This is the best customer service I’ve ever had from a service provider!”
“Mariam and Q it is all the best sales people and fact all of the people who work in the store are very attentive to all of their customers and very helpful and I would recommend the store to any and everyone”
“I met with Kiana at the Staples Mills Location, she's an awesome gem. She was able to get me an additional upgrade which I enjoyed. I got the Motorola Razr Flip!!!!”
“Issac took the time to help my husband Roger who is 84 years old, get his first cellphone. Issac was amazing in his knowledge and interpersonal skills, to achieve this monumental task. Give hi. 10 stars if I could.”
“Boost,
H was amazing. He helped me with all my security problems. He handles the situation with confident and assured me everything will be fixed. Thank you for everything you did for me today.
Chris P.”
“I work for a law firm in Virginia named The Consumer Law Group, P.C. We have been extremely impressed with Executive Systems, Inc. They provide our firm with a VOIP phone system.Executive Systems and specifically their engineer, Song Pol, have provided our firm with THE BEST customer service. Song is knowledgeable, accessible, and always a pleasure to deal with.Our phone system has multiple lines. We have the ability to have different ring schedules depending on time of day and date. We are able to answer our phones remotely via a convenient app. We are also able to check voicemails and initiate outgoing calls.Overall, Executive Systems, Inc. is a great company to work with, and I highly recommend them for any company's VOIP needs!”
“Kiara at T-Mobile on Staples Mill Road was absolutely wonderful. So kind, attentive, and helpful—she made everything easy and stress-free. Truly lovely service!”
“I highly recommend this location..this store ....Mr. DEVANG PARIKH went way above and way beyond for us!!!! Everything I asked was answered everything I asked for was given and the time we spent in there was under 30-45 mins!!! He was efficient he was on point helped port over numbers and I was especially shocked when I threw a number at him and he came back with a number way lower than was given!!! Kudos!!!! To an awesome employee I will definitely be back I will definitely stay a tmobile customer and will definitely put the word out and recommend you and your store to all any any who ask!!!!!”
“Hassan, Eli, and Tre were all very helpful and great company while switching over companies. Great service and fun environment while remaining professional and helpful.”
“FIRST, I WANT TO GIVE A HUGE THANK YOU TO STEPHANIE, AHJANAY, & BOBBY!!!
They were patient, kind, and incredibly helpful during a very frustrating situation. Stephanie went above and beyond by providing a replacement device and resolving the remaining balance, ensuring the issue was finally taken care of. I am genuinely grateful to have been helped by them and they absolutely deserve recognition and raises.
Now for the not-so-great part..T-Mobile’s customer service call center was extremely unhelpful. I had to visit the store three separate times for the same issue involving a warranty exchange. The problem? The replacements were still connected to another account! Despite the multiple in store visits and the hours spent trying to resolve this, customer service insisted otherwise and even claimed I hadn’t been to the store as many times as I stated. The issue couldn’t be resolved over the phone, and the only solution offered was an account credit, which I did not want. I wasn’t looking for compensation honestly, I just wanted the problem fixed after investing so much time and effort.
Thankfully, the in store team stepped up where customer service failed. Without them, this issue would still be unresolved. Thank yall!”
“Erick and another young lady helped restore my phone after I erased everything, professional and fast service thank you !! Every time I come here they make sure I’m good !! I appreciate everything!!”
“Diante Conway helped me set up my new phone. Great service...polite, friendly, and knowledgeable! Maybe a raise or promotion would keep some other business from taking advantage of his skills.
(Boulevard store)
Dr. Eric Pappas”
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“I had a great experience with Issac at the Verizon Atlee branch. He was professional, patient, and extremely knowledgeable throughout the entire process. He took the time to explain all the options clearly and made sure I got the best solution for my needs without feeling pressured.
What stood out most was his excellent customer service and positive attitude. Issac made the experience smooth, fast, and stress-free. It’s rare to meet someone who genuinely cares about helping customers the way he does.
Highly recommend asking for Issac if you visit this Verizon location — outstanding service from start to finish!”