The Verizon store in Midlothian is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the friendly, polite, and patient assistance provided by team members like Nikki, Toney, Brennen, and Dwight. Many reports highlight how these employees take the time to answer questions thoroughly and ensure customers understand their options, making the experience smooth and pleasant. Toney, in particular, received high praise for resolving a billing issue caused by technical support errors, going above and beyond to fix the account, secure credits, and follow up to confirm everything was settled accurately. Customers have expressed gratitude for his dedication and professionalism. Brennen was also appreciated for helping set up accounts and resolving access issues efficiently. The staff’s positive attitude, professionalism, and willingness to help stand out as key reasons for customer satisfaction. Visitors recommend this location over others in the area, especially for device upgrades and family plans. Overall, the store is known for providing top-notch service, making customers feel valued and cared for, and turning frustrating situations into positive experiences. Whether dealing with technical issues or new device setups, customers leave the store happy, confident, and ready to recommend it to others.
aiden was super helpful and kind! i spent 3 hours getting a new phone yesterday (between updating the new phone twice and transferring everything over) and aiden and his coworkers were nothing but friendly and helpful! i highly recommend this verizon!
March 2025
I really appreciate Brennen for all of their help today! They were really friendly and polite and easily helped me set up a Verizon account on my phone that I had been locked out of! Thank you so much for all of your help! Will definitely be coming back! 😊
December 2024
I worked with Nikki today ...super super star..patience.. Kindness...10 score
