Verizon in Midlothian, VA, and surrounding areas is praised for its friendly and helpful staff. Customers appreciate the knowledgeable associates who make switching plans and purchasing new devices easy and stress-free. Lorenzo and Markey are recognized for their patience, professionalism, and ability to provide clear information, ensuring customers feel comfortable and well-informed. Despite occasional wait times, customers find the service worth it, thanks to the associates' helpful attitude and good conversation. Choice, another staff member, is noted for her exceptional people skills and making the experience enjoyable for families. Overall, the store's goal is to connect technology to life in a trustworthy, fun, and profitable way, and customers leave satisfied with their purchase and ongoing service. The staff's dedication to creating a positive experience and their expertise make this Verizon location a trusted choice for wireless needs.
I worked with Cindy! She is one of the best representatives I’ve ever worked with. She’s personable, patient, and extremely knowledgeable! She helped me resolve a problem with a damaged phone that the Apple Store was unable to fix and did so at a lower cost!
May 2026
Cynthia was fantastic, took the time to listen to my needs and we came up with the correct product. I felt like I was important, not just a sell. Need more of these types of associates.
April 2026
Please visit this store and ask specifically for manager Jay if you want a seamless experience! Two thumbs up! Satisfactory Customer service is hard to come by these days and I appreciated the help and quick turn around for my issue! Thank you Jay and Verizon!
