Verizon in Midlothian, VA, and surrounding areas is praised for its friendly and helpful staff. Customers appreciate the knowledgeable associates who make switching plans and purchasing new devices easy and stress-free. Lorenzo and Markey are recognized for their patience, professionalism, and ability to provide clear information, ensuring customers feel comfortable and well-informed. Despite occasional wait times, customers find the service worth it, thanks to the associates' helpful attitude and good conversation. Choice, another staff member, is noted for her exceptional people skills and making the experience enjoyable for families. Overall, the store's goal is to connect technology to life in a trustworthy, fun, and profitable way, and customers leave satisfied with their purchase and ongoing service. The staff's dedication to creating a positive experience and their expertise make this Verizon location a trusted choice for wireless needs.
Laurenzo was great and made the transfer so easy for me. I thought I was going to have to reinstall all my apps. I was thrilled when ALL apps transferred over. LOVE my new phone!
July 2025
When you call them, how do you get to the store directly? It sends me to a call center immediately.
June 2025
My Verizon associate was Lorenzo, at the Chattanooga shopping center, he made the whole process of changing my plan and purchasing two new phones easy. Lorenzo was very patient, informative and a good conversationist. We are happy with our purchase and our continued service with Verizon.
