Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at their Richmond store. Customers can visit the store or shop online to schedule in-store appointments, place orders, and take advantage of free 2-day shipping, express lockers, and same-day delivery options. The store staff, including managers like Victoria, are praised for their excellent customer service. Customers highlight the patience and understanding of employees like Thomas, who took the time to address their concerns and help them find the best plan. Similarly, Jevon Evans is commended for his exceptional assistance in resolving long-standing account issues, demonstrating a commitment to resolving customer problems. While some customers have mentioned longer wait times, the overall experience at Verizon is described as positive, with friendly and helpful staff, wheelchair accessibility, and ample parking. One customer, in particular, had a wonderful experience with an employee named Shawn, who provided exceptional service and was remembered even after months. Overall, Verizon's Richmond store offers a comprehensive range of services and a generally positive customer experience, with knowledgeable and attentive staff dedicated to addressing customer needs.
The young man that waited on me was great. I was in and out in no time.
July 2026
Lucas was extremely helpful!! Great customer service
July 2026
Abbey is the best, most determined representative I have EVER met. When over 10 over-the-phone reps said no, Abbey helped me find a way. Thank you so so much!!
