Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at their Richmond store. Customers can visit the store or shop online to schedule in-store appointments, place orders, and take advantage of free 2-day shipping, express lockers, and same-day delivery options. The store staff, including managers like Victoria, are praised for their excellent customer service. Customers highlight the patience and understanding of employees like Thomas, who took the time to address their concerns and help them find the best plan. Similarly, Jevon Evans is commended for his exceptional assistance in resolving long-standing account issues, demonstrating a commitment to resolving customer problems. While some customers have mentioned longer wait times, the overall experience at Verizon is described as positive, with friendly and helpful staff, wheelchair accessibility, and ample parking. One customer, in particular, had a wonderful experience with an employee named Shawn, who provided exceptional service and was remembered even after months. Overall, Verizon's Richmond store offers a comprehensive range of services and a generally positive customer experience, with knowledgeable and attentive staff dedicated to addressing customer needs.
Jonathan the Lead really knows his stuff. Great sense of humor. Customer service very helpful in a very tense moment for me. Thank you for resolving the issues with my phone.
December 2025
Go see Javier. Was super helpful and broke down all of the information for us. We got exactly what we wanted.
November 2025
Dropped in to discuss options for adding international coverage for an upcoming European trip. The rep quickly provided options and recommended I drop back in the first of December to finalize plan coverage.
