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“Was in the area for a few weeks and had to stop by the branch a few times. All the workers are extremely friendly and courteous. I do feel sorry for the workers who have to deal with the people of poquoson. Never have I seen so many unpleasant and mean people. This Truist is the only bright spot in this sad sad area with these disgusting people.”
“Orlanda is always so kind and understanding. She handles my transactions quickly, efficiently, and always has a smile on her face when she is helping me. Thank you for making my experience smooth every time.”
“I opened a business account with bank and Serlena Parks was so patient with me and she explained all details as we went along. Nicole and Erica are always so friendly whenever I visit the bank for my checking account information.”
“Ruby is the best! She’s very good at her job but also just a genuinely kind person. She made a stressful process smooth for me and I felt taken care of the whole time. 10/10”
“I was at the First Advantage FCU today on Mercury Blvd in Hampton, VA and was assisted by BanknTeller Tomas. What a fantastic personality he has and he was soooo helpful in fulfilling what I needed. What an outstanding young man he is and I applaud the Credit Union for hiring him!!! They should bless him with a raise!!!”
“Donnika was A-MAZING! She was patient and helped me through an issue I had and just as amazing the 2nd time I went back. The branch off of Coliseum is my go to whenever I need any help!”
8:30AM - 5PM
4822 Geo, George Washington Memorial Hwy, Yorktown
Banks
“I have always appreciated LFCU because they contact me as soon as they see anything suspicious immediately. I made an appointment to get a replacement card and was in and out within 20 minutes! Kyler was extremely helpful! He listened to my issue and was able to put notes on my account and got me a replacement card. It is very rare that an issue gets fixed almost instantly and he made it happen and it is one less stress off my shoulders. Thank you!”
“Ms. Cook was very professional and had a great courtesy at all times. I felt very pleased with her attitude and motivation to help me with my concerns and how to make sure my business was taken care without any delays. She makes me feel secure and comfortable in my transaction. “KUDOS “”
“I had the opportunity to speak with Hope today and she really helped me out with the questions I had asked,and she also explained to me about a service fee I had no clue about and she also helped me open up a checking account.Thank you Hope for your help today I really appreciate it”
“Teller Jo Ellen makes me feel like she is so happy to see me every time I walk through the door. She makes sure my transactions are correct and complete. I would really like to think I’m special but she treats all the customers with kindness and professionalism. I look forward to going to BayPort especially when I need a smile.”
“This branch has AMAZING customer service! We came in to talk about a loan, and was greeted as soon as we walk in. Very clean and inviting to be in. They was no waiting time and we were in and out with all the information we needed. I would highly recommend this credit union and branch. We have been with Bayport for a couple of years now, but this is a new branch for us and we absolutely love it.”
“I just had an amazing experience opening an account with Mr. Dante!!! He made my experience fast and easy with as much knowledge as possible. Definitely recommend 10 out of 10!!! This was a blast look forward to them always getting my business.”
“Mrs. Courtney Slade from the moment I sat down was such a blessing. She worked diligently to ensure she could help me with what I came in for. I’m so glad that I walked in and encountered her and I’m proud to be a member of Bayport CU. Thank you so much Mrs. Courtney.”
“I recommend Old Point National Bank for personal and commercial use based on my experience of using Old Point for both. I could list several staff members that have been helpful over many years, Rita Thomas stands out. In well over 20+ years she has assisted and advised me the on decisions regarding car loans , equity lines and much more. She has addressed issues that others couldn’t and were becoming frustrating. Rita Thomas is a true asset of Old Point Bank and represents the bank very well in demonstrating true top tier customer service.”
“Julie was extremely helpful and very clear with her directions. I also did not wait longer than 5 minutes for the chat option to become available. Fantastic service!”
“I had an outstanding experience with Ms. Amy Geller at Chase Bank. I contacted Chase regarding an issue with my auto loan payment, and Ms. Geller handled everything with professionalism, patience, and genuine care.
She took the time to listen, resolved the issue thoroughly, and made sure everything was handled correctly. What truly stood out was her customer-first approach and attention to detail, which turned a stressful situation into a positive experience.
Ms. Amy Geller is a true asset to Chase Bank and deserves recognition and advancement for the level of service she provides. Employees like her set the standard for excellent customer service.
Thank you, Ms. Geller your dedication does not go unnoticed. ❤️”
8:30AM - 5PM
735 Thimble Shoals Blvd Suite 170, Newport News
Banks
“Courtney Efird and her Team we're Amazing. They made my loan process go so smoothly and quickly. They guided me through their emails, texts and are available if you have any questions. They are experienced and professional. They made me feel 100% comfortable knowing I was in good hands. They are the Team you want working for you.”
“Sonya Daniels is the Branch Manager at the Coliseum branch in Hampton, Virginia and she went above and beyond in helping me on the day I visited Primis for the first time. I visited two other banks prior that day but their customer service was a complete turn off and I walked out of their doors and they lost a lucrative customer. Mrs. Daniels and her team greeted me with that down home southern hospitality and helped me with all of my needs. I knew I was in the right place going forward. In the Navy we call that a BZ.
Mrs. Daniel's.
Thank you.”
“Dropped in looking for a vending machine because my mom was having a diabetic episode and needed some sugar. Although there was no vending machine, the staff provided me a coke and some cookies from their personal stash. They were super friendly and were absolutely wonderful. Thank you so much for everything.”
“Jon was fantastic! She did an amazing job helping my younger sister get set up and took the time to share valuable advice about building a healthy financial future. She was patient, knowledgeable, and genuinely cared about helping us make informed decisions. Thanks to her excellent service, I’m confident Langley has gained a new long-term customer for its credit products. Thank you, Jon!”
“Very pleasant and professional staff. Nice location. The size of the business is perfect and spread out nice. Ask for Jasmine, she is an excellent account manager.”
“Grace was amazing. She made it very easy opening up the account and I just want to let you know she’s a keeper and thank you for having an incredible day.”
“I am so happy I bank at TowneBank. Branches are clean and beautiful. Customer Service is top notch. Tellers/Bankers are friendly and professional. I will only bank with TowneBank!”
“Nice layout. Great AV & television projection but the staging & lighting needs an update it was too dark. The sound system was awesome! The catered food was absolutely delicious!! Well prepared, fresh, ample portions and a good variety. The cake was divine! A++ Loved the peach tea(??) Really enjoyed the hospitality.”
“Since 1991, 2 Cities And 3 Banking Names & Mergers, Truist Bank And The Staff There Have Become My Business And Personal Banking Family. I Know Them Well And They All Announce Me By Name When I Come Through The Door. It's That Feeling Of Home Town Banking Care And Love That Has Become A Memory. Customer For Life.”
“I don't bank with Bank of America however, I had/ve a banking issue that needed immediate response. Ms. Patricia helped me resolve this issue. Her professionalism and knowledge to specific details made my experience satisfying. Thank you Ms. Patricia!”
9AM - 5PM
804 Omni Blvd ste 103, Newport News
Banks
“Recently found myself in the mortgage payoff department. After multiple calls, I went back to the one person who answered Friday. Mr. Tony Birch, Customer Service Rep! He was the most helpful, he even emailed me back after with more information. Every-time I called after not one rep could find my information, but Mr. Birch didn’t hesitate to help even when it was out of his hands. Thank you Mr. Birch your commitment to customer service excellence was appreciated.”
9AM - 5PM
1 W Mellen St, Hampton
Banks
“By far the best bank I have ever dealt with, Lars And Jason are such a unique team that always gets the job done. I have been a customer for five years and look forward to many more.”
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“Jessica (Assistant Branch Manager) at the Poquoson branch truly went above and beyond to assist us with our auto loan. I reached out to her several times throughout the transaction, and she was always available and willing to help without hesitation (even on her off day). We will definitely work with Jessica for any of our future financing needs!!”