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“Needed to open an estate account with Truist. I worked with Devante Dixon in Poquoson, VA and he could not have been more helpful. He made the process incredibly easy. He answered all my questions and was very professional.”
“Orlanda is always so kind and understanding. She handles my transactions quickly, efficiently, and always has a smile on her face when she is helping me. Thank you for making my experience smooth every time.”
“Although familiar with Woodforest for many years, I had never had any business transactions with this bank until today. Samina recognized an issue I was having in passing and offered her assistance. I initially declined , but she politely insisted she could resolve my concern right away as apposed to what my current bank offered and was able to do just that! And in a timely yet, attentive manner. She and the other ladies of this branch deserve recognition and compensation for their efficiency, professionalism, extremely welcoming rapport, and overall knowledge of what this bank has to offer. I appreciate you ladies greatly!!!”
“Ruby is the best! She’s very good at her job but also just a genuinely kind person. She made a stressful process smooth for me and I felt taken care of the whole time. 10/10”
“I was at the First Advantage FCU today on Mercury Blvd in Hampton, VA and was assisted by BanknTeller Tomas. What a fantastic personality he has and he was soooo helpful in fulfilling what I needed. What an outstanding young man he is and I applaud the Credit Union for hiring him!!! They should bless him with a raise!!!”
“Donnika was A-MAZING! She was patient and helped me through an issue I had and just as amazing the 2nd time I went back. The branch off of Coliseum is my go to whenever I need any help!”
8:30AM - 5PM
4822 Geo, George Washington Memorial Hwy, Yorktown
Banks
“I have always appreciated LFCU because they contact me as soon as they see anything suspicious immediately. I made an appointment to get a replacement card and was in and out within 20 minutes! Kyler was extremely helpful! He listened to my issue and was able to put notes on my account and got me a replacement card. It is very rare that an issue gets fixed almost instantly and he made it happen and it is one less stress off my shoulders. Thank you!”
“Doing a deposit for my company and Anthony the teller was super fast, friendly and funny. He made it a very easy process and even recommended better ways I could do my deposits for the future.”
“Julie was extremely helpful and very clear with her directions. I also did not wait longer than 5 minutes for the chat option to become available. Fantastic service!”
9AM - 5:30PM
5028 George Washington Memorial Hwy, Yorktown
Banks
“This branch has AMAZING customer service! We came in to talk about a loan, and was greeted as soon as we walk in. Very clean and inviting to be in. They was no waiting time and we were in and out with all the information we needed. I would highly recommend this credit union and branch. We have been with Bayport for a couple of years now, but this is a new branch for us and we absolutely love it.”
9AM - 5:30PM
199 Fox Hill Rd, Hampton
Banks
“I had the opportunity to speak with Hope today and she really helped me out with the questions I had asked,and she also explained to me about a service fee I had no clue about and she also helped me open up a checking account.Thank you Hope for your help today I really appreciate it”
8:30AM - 5PM
804 Omni Blvd ste 103, Newport News
Banks
“Courtney Efird and her Team we're Amazing. They made my loan process go so smoothly and quickly. They guided me through their emails, texts and are available if you have any questions. They are experienced and professional. They made me feel 100% comfortable knowing I was in good hands. They are the Team you want working for you.”
“Sonya Daniels is the Branch Manager at the Coliseum branch in Hampton, Virginia and she went above and beyond in helping me on the day I visited Primis for the first time. I visited two other banks prior that day but their customer service was a complete turn off and I walked out of their doors and they lost a lucrative customer. Mrs. Daniels and her team greeted me with that down home southern hospitality and helped me with all of my needs. I knew I was in the right place going forward. In the Navy we call that a BZ.
Mrs. Daniel's.
Thank you.”
“Ms. Cook was very professional and had a great courtesy at all times. I felt very pleased with her attitude and motivation to help me with my concerns and how to make sure my business was taken care without any delays. She makes me feel secure and comfortable in my transaction. “KUDOS “”
9AM - 5:30PM
One Bayport Wy, Newport News
Banks
“I just had an amazing experience opening an account with Mr. Dante!!! He made my experience fast and easy with as much knowledge as possible. Definitely recommend 10 out of 10!!! This was a blast look forward to them always getting my business.”
“Dropped in looking for a vending machine because my mom was having a diabetic episode and needed some sugar. Although there was no vending machine, the staff provided me a coke and some cookies from their personal stash. They were super friendly and were absolutely wonderful. Thank you so much for everything.”
“Mrs. Courtney Slade from the moment I sat down was such a blessing. She worked diligently to ensure she could help me with what I came in for. I’m so glad that I walked in and encountered her and I’m proud to be a member of Bayport CU. Thank you so much Mrs. Courtney.”
“I am so happy I bank at TowneBank. Branches are clean and beautiful. Customer Service is top notch. Tellers/Bankers are friendly and professional. I will only bank with TowneBank!”
“Grace was amazing. She made it very easy opening up the account and I just want to let you know she’s a keeper and thank you for having an incredible day.”
“Teller Jo Ellen makes me feel like she is so happy to see me every time I walk through the door. She makes sure my transactions are correct and complete. I would really like to think I’m special but she treats all the customers with kindness and professionalism. I look forward to going to BayPort especially when I need a smile.”
“Nice layout. Great AV & television projection but the staging & lighting needs an update it was too dark. The sound system was awesome! The catered food was absolutely delicious!! Well prepared, fresh, ample portions and a good variety. The cake was divine! A++ Loved the peach tea(??) Really enjoyed the hospitality.”
“I had a somewhat complicated transaction request and went to this branch seeking assistance. They told me to make an appointment so I could sit down and discuss it with an associate. I made the appointment and came back at the assigned time. Joe was waiting for me and ready to help. I can’t express what great service I received. All of my issues were wrapped up with that one visit. He was thorough and provided excellent customer service.”
9AM - 5PM
804 Omni Blvd ste 103, Newport News
Banks
“Recently found myself in the mortgage payoff department. After multiple calls, I went back to the one person who answered Friday. Mr. Tony Birch, Customer Service Rep! He was the most helpful, he even emailed me back after with more information. Every-time I called after not one rep could find my information, but Mr. Birch didn’t hesitate to help even when it was out of his hands. Thank you Mr. Birch your commitment to customer service excellence was appreciated.”
“The inside of the bank was closed when I pulled up 10 minutes prior to them closing, due to the system being down, and I really needed to get a check cashed. As I was getting frustrated, the clerk Mr. Yohan immediately gave me two other options (the mobile app or the atm) to deposit my check. I asked him to show me, due to me not being good with technology, and he showed me step by step how to do it from my phone. Great example of exceptional customer service.”
“I've been a customer of Woodforest for 17 years always been an excellent bank for me very convenient and all the workers there are awesome!!! I recommend everyone to bank there.”
“Since 1991, 2 Cities And 3 Banking Names & Mergers, Truist Bank And The Staff There Have Become My Business And Personal Banking Family. I Know Them Well And They All Announce Me By Name When I Come Through The Door. It's That Feeling Of Home Town Banking Care And Love That Has Become A Memory. Customer For Life.”
“The Bank manager and her multiple tellers are outstanding. They always greet me with a smile and a friendly hello. I have been banking with C&F for over 10 years. This is my favorite branch. Every time I go, I'm able to get in and out as quickly as I need to. I can stop to exchange pleasant conversations or rush to go about my busy day. I would highly recommend that if you feel like you are just a name and number at another local bank or credit union to give them a try.”
9AM - 5PM
201 Kiln Creek Pkwy, Yorktown
Banks
“My experience is the best. I have been in this bank for many years and they always treat me very well. They try to help with everything and they are not racist at all. I am Latina and they treat me with respect and I love it. Thank you for your excellent service.”
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“Jessica (Assistant Branch Manager) at the Poquoson branch truly went above and beyond to assist us with our auto loan. I reached out to her several times throughout the transaction, and she was always available and willing to help without hesitation (even on her off day). We will definitely work with Jessica for any of our future financing needs!!”