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“Saturday, August 10, 2024, I had a phone problem, went in and it ended in purchasing a new phone. The whole process of start to end with Zahidullah was exceptionally amazing, rating him at a 10+ . Answered my questions, educated me on my phones.
I have been there in the past & another older gentleman was amazing with knowledge also -- I will always give them my business - and I highly recommend to come here -
Thank You”
“Associate Toonica was very pleasant, knowledgeable and addressed the problem immediately offering two solutions. Will definitely visit that location in the future.”
“I called to get a price on getting my brothers screen fixed. The man answered quick and was very nice. I sent my brother there and they fixed his phone very fast and with an amazing price!”
“I had a great experience with Cell Phone Zone. They repaired my phone in under an hour, and the price was very fair. I wouldn’t hesitate to suggest them to anyone needing quick, reliable service.”
“Gabby did her thing. I had the best experience ever, going into this store. She saved me a lot of money, gave me the best deal and she took her time. I did not feel rushed at all and she was very pleasant, the whole dam time. She also hooked me up with some swag. Y'all need to give her a raise for going above and beyond”
“Mr. Hameed is professional, knowledgeable, courteous, and very kind. Highly recommend this store and Mr. Hamdeed without reservation. Thank you for allowing me to express my gratitude.”
“I called to get a price on getting my brothers screen fixed. The man answered quick and was very nice. I sent my brother there and they fixed his phone very fast and with an amazing price!”
“I contacted the company from a post on offer up after some talking I drove an hour one way to do business. Dee was very good and honest. They have a great selection of everything in store at a cheaper price than Amazon. Highly recommend boo boo wireless”
“I came in at 9am and was greeted with welcomed arms ready to help me reconnect my Apple Watch and phone … at 10:36 all done along with helping me with my home Verizon bill as well. I watched customers come in and go out. Everyone was greeted the same way regardless of their needs. It was fascinating the different customer behaviors. Consistency and 100percent perfect customer service was guaranteed from Eluxus at the Warwick/Denbigh store. This is the place to go!”
“I had a great experience at Verizon thanks to Marquis! He was incredibly helpful, patient, and knowledgeable. Marquis took the time to answer all my questions, explain my options clearly, and made sure I walked out completely satisfied with my service. It’s rare to come across someone who genuinely cares about customer satisfaction the way he does. If you’re heading to Verizon, I highly recommend asking for Marquis—you won’t be disappointed!”
“The representative today was awesome Trinity in Newport News, Virginia off of Jefferson Avenue very well detailed when I ask a question and handled everything I needed her to do awesome customer service”
“Jessica was very help full she helped me alot i was having issues with My phone she fixed My phone also got me a free phone explained they plan i was very happy with they experience”
“I have a question, do you guys do phone soldering? I took it to another shop and they told me it would cost 150 USD for a permanent fix, but there is a chance they could mess it up and completely break the phone. So I wanted to see if other shops said the same thing.”
“Khizar was really good with his help really helped me sort out my situation and get me a new phone. Highly recommend this metro compared to others. Especially Khizars service”
“Great visit. Beby helped my friend with his new phone. He is older and lost his phone. She got all his contacts and photos onto his phone for him. She was so nice. Thank you for all the help you gave my friend.”
“Amazing! I have been going to this store for a couple months now and the staff there are amazing. I have had a great experience with Moe, he is very knowledgeable and always gives me a deal.”
10AM - 8PM
11712 Jefferson Ave D, Newport News
Mobile Phones
“Mohammad Hekmat went above and beyond to provide an amazing customer service experience. He was extremely patient, polite, professional, and knowledgeable. He answered all of our questions and made sure we felt comfortable and well taken care of.
We visited so many stores, but the customer service we received here was absolutely amazing. Mohammad truly made a difference, and we really appreciate his time, patience, and professionalism. Highly recommended!”
“Kevin was above and beyond with help.
Hes a multitasker
Just above and beyond
Been a customer for 14 years and he was the nicest and most helpful person ive ever dealt with from verizon
Keep him around”
“Shirley form the Denbigh store coordinate my purchase of my phone with Melissa at this location. Let me tell both of you, thank you again. I walked in at 747pm and everything was ready to go. We had a smooth hiccup free transaction. I was back in my truck at 801pm. Great conversation stress free interaction. 6/5 stars 11/10”
“Great experience at the T Mobile store by CNU on Saturday. My sales person was Kenique and he was extremely helpful. I switched my service to T Mobile (from AT&T) and Kenique basically did everything for me...very helpful, friendly and knowlegable. Go see him!”
“My wife and I visited the T-Mobile Experience Store to add a new phone with a new number for our grandson using a phone that was given to us. Cade W. was the customer service representative that assisted us. He was absolutely fantastic. He answered all our questions, and made very helpful suggestions that made our experience very pleasant. I would give him 10 stars if I could. 👍👍”
“Wow! What a terrible person and experience. For one thing the sales person was extremely rude and didn't lead me to any items. All he did was point and say there over there. Second, he had on sunglasses which is very unusual inside a retail store. Third I will definitely tell everyone that I can to stay away from Metro PCs. And that unprofessional man. I felt like I was hated and unwelcome.”
10AM - 8PM
605 Newmarket Dr N, Newport News
Mobile Phones
“Stacey was absolutely amazing! She helped me resolve an issue I had with my phone service. She went the extra mile to make sure I had gotten everything taken care of. Her professionalism is top notch!!! If you want great customer service, then go see her!!!”
10AM - 8PM
14331 Warwick Blvd, Newport News
Mobile Phones
“Stacey was emaculate she was very professional & fast service l loved her. She answered all my questions l needed answered. I love my new Motorola power 2026 got rid of stylo 6.”
“Had the opportunity to encounter some well needed customer service. Nick over at Geek Squad took the time to explain our options and the process of working with Apple products. Given that our time seems to always be limited, his transparency allowed us to come up with a plan to move forward in a very short period. Thank you to the team for your efforts and keeping up with such a high demand and little staff!”
“Thank T Moble for protecting our phone account and sending phone alerts for authentication , Representative Jevon was cordial and took care of all my concerns keep up the Impeccable work !”
“Hayez was extremely helpful! Went in on a Saturday afternoon; and he got my phone back up and working with a new eSIM in less than 10 minutes. Everyone was pleasant and kind, would recommend this location.”
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“Kirsten was very knowledgeable patient and kind She helped reset my phone and took out a virus that was on my phone If you need help ask for her you will recognize her she has the brightest smile and personality Thank you so much for the assist Kirsten”