Verizon's Newport News store has earned a strong reputation for outstanding customer service. Customers consistently praise the staff for their helpfulness, friendliness, and professionalism. Team members like Ashleigh and Josh have been highlighted for their exceptional assistance in finding new phones, fixing phone plans, and navigating issues with new purchases. Josh, in particular, has received accolades for his thorough and patient service, even managing to help other customers while addressing individual needs. Josef, another team member, has been recognized for his thoughtful and knowledgeable approach, making customers feel valued and understood. Many customers note that they would drive further to reach this location, bypassing closer stores due to the superior service provided. The staff actively promotes cost-saving upgrades and ensures that all customer inquiries are addressed efficiently. Overall, this Verizon store is highly recommended for anyone in the Hampton Roads area seeking reliable mobile, 5G home internet, or business solutions. The combination of a welcoming atmosphere and expert assistance makes it a standout choice for customers.
