Victra, a Verizon Authorized Retailer in Newport News, VA, offers a wide range of wireless devices, including phones, tablets, and accessories, with a focus on providing a trustworthy and enjoyable experience. Customers highlight the friendly and helpful staff, especially Vanessa and Desiree, who are praised for their knowledge, patience, and professionalism. Vanessa, in particular, is recognized for handling multiple issues with ease, fixing account problems, and ensuring customer satisfaction even when they travel from other locations. Natalia is also appreciated for her quick assistance in transferring data and providing a fair trade-in for a cracked phone screen. Despite some customers’ past frustrations with Verizon, their experiences at this store are positive, thanks to the dedicated staff who go above and beyond, sometimes helping after hours with a genuine smile. Overall, the team at this location is seen as attentive, caring, and capable of solving complex problems, making it a preferred destination for Verizon customers in the area.
Kevin was above and beyond with help. Hes a multitasker Just above and beyond Been a customer for 14 years and he was the nicest and most helpful person ive ever dealt with from verizon Keep him around
August 2026
Brendan was absolutely wonderful after all the issues that we had with an online order! Very pleasant to work with. 10/10 would buy a phone from this store again
July 2026
Kevin and Brendan were awesome I came in for one issue and it was solved + Kevin got me set up with a business account. He set up my phone and transferred all the data to make my life easier. Thank you Kevin for being patient and willing to work with me!
