Victra, a Verizon Authorized Retailer in Newport News, VA, offers a wide range of wireless devices, including phones, tablets, and accessories, with a focus on providing a trustworthy and enjoyable experience. Customers highlight the friendly and helpful staff, especially Vanessa and Desiree, who are praised for their knowledge, patience, and professionalism. Vanessa, in particular, is recognized for handling multiple issues with ease, fixing account problems, and ensuring customer satisfaction even when they travel from other locations. Natalia is also appreciated for her quick assistance in transferring data and providing a fair trade-in for a cracked phone screen. Despite some customers’ past frustrations with Verizon, their experiences at this store are positive, thanks to the dedicated staff who go above and beyond, sometimes helping after hours with a genuine smile. Overall, the team at this location is seen as attentive, caring, and capable of solving complex problems, making it a preferred destination for Verizon customers in the area.
Great service Brandon and Henry were very helpful. Thank you
January 2026
I really 🙏 💛 thank you Krystal for your help ,and your coworkers you made my day .
December 2025
Dennis provided amazing customer service, made sure we were taken care of, catching all the discounts and promos that could be offered, and left with a new upgrade in a reasonable time! Great person to represent the company!
