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“I always have a great experience every time I stop by Pak Mail. Recently I came in to send out some certified mail and make a few copies, and the team made everything quick and easy. A big shout-out to Johnny and Dustin for their excellent service — they’re always friendly, helpful, and professional. And props to Nancy, the owner, for having such a great staff. You can tell she takes pride in hiring people who care about customers. Every visit feels like a pleasure, not just another errand. Highly recommend this location for mailing, shipping, and copies — top-notch service every time!”
“Chris Spruill was the best in costumer service!! I was in a pinch and needed something printed at the last minute 40 minutes before the store closed and he was on it! I emailed it to him and by the time I drove over there he had it printed and cut for me!! AMAZING! He was also very kind. Way to go Chris! Keep up the great work!”
“Very good service, very welcoming very clean and neat when you walk in. Very communicative and honest place gave us a great deal! Would highly recommend to friends and family!”
“Excellent service and great communication throughout the process. Very satisfied with their service. The team was friendly, efficient, and exceeded my expectations.”
“We have recently start working with this company and had multiple overseas container deliveries has been made with no issue! Driver’s are very professional but Tanya is the real hero, she is the best dispatcher I have ever seen!”
“Exceptional Service: Mrs. V McCray (Norfolk Team)
I am writing to offer my highest praise and deepest appreciation for Mrs. McCray on the Norfolk team. Her dedication to customer service goes far beyond what is expected.
I actually met Mrs. McCray at a local laundromat where she overheard me struggling to figure out the complexities of shipping freight. Even though she was off-duty and in an informal setting, she immediately stepped in to help.
She didn't have to be as helpful as she was, but she went entirely out of her way to give me guidance and help me identify the right shipping company for my needs.
Mrs. McCray was so incredibly friendly, positive, and knowledgeable. Her effort was truly awesome and instantly turned my frustrating day completely around. She is a wonderful ambassador for CMA CGM, demonstrating an extraordinary commitment to helping others.
Thank you for employing such a dedicated and positive person. Mrs. McCray is a tremendous asset to your company.
Sincerely,
Nicole At the laundromat”
“I absolutely love this location, it is clean and very close to my residence. Whenever I have returns, they always take care of my packaging. The staff was expert and super friendly. I always enjoy UPS, they do a great job with delivery. I have even worked with them in the past, in some retailers for stock shipment, and they are very good on schedule. Thank you UPS, for always being friendly in our neighborhoods!”
“BEST Customer Service Experience I’ve had in some time. Greeted by all 3 Team members when entering store, immediately offered assistance. Quick in and out and the cost was reasonable Clerk had a smile on his face the entire time. I will definitely be returning.”
“Wow above and beyond! It's been a long time since I've seen somebody go above and beyond their duties at their place of employment. Mary and my driver Derek at the Ellsmere Shipping Center in Norfolk V.A. have done just that. Earlier that day I had missed a very important package. It was very important that I got it on a day that I was supposed to. I Voiced in my concerns to Mary and she got in touch with Derek. between the two of them they made it happen an hour after the shipping center closed. Asking nothing in return Mary kept an eye out for my package and alerted me when my driver got back so that I could pick it up, a very important package. I am just filled with so much gratitude about the thoughtfulness that Mary and Derek had shown to help a customer like me out. My hat is off to you two, may you have a happy and successful career with FedEx. Their customer service is a shining example to anybody who works with customers.”
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“This is a small shop with an owner & employees who are so attentive and helpful. I have been here twice to ship a complicated package, and both times they have helped to pick out the right box size and bubble wrap the fragile items.
They also advised us on which shipping service would be cheapest for the packages we were trying to send. Absolutely stellar customer service!”