The UPS Store #5125 in Norfolk is a friendly and helpful business that offers a variety of services, including in-store and online printing, document finishing, mailbox rentals, notary, packing, shipping, and freight services. The staff is welcoming, polite, and accommodating, often going out of their way to assist customers with their needs. Customers appreciate the care and attention provided by the employees, noting that packages are handled carefully and shipping is consistently reliable. Many mention the manager and staff as being friendly, patient, and helpful, even when issues arise, such as software problems or challenging situations. The location is praised for its quick service, often completing transactions in less than 10 minutes, and for having signs that help with Amazon returns and other services. Overall, this location is highly favored for its excellent customer service and efficiency, making it a trusted spot for all UPS-related needs.
This store has vastly improved since my poor experiences several years ago. I have had kind and prompt customer service each time since giving this location another chance several months ago. Thank you.
September 2025
Never been to another UPS store but I wouldn't want to. The employee was so nice and helped me through my Amazon returns. It took 5 minutes. She was great and so helpful.
September 2025
Great and fast customer service and right away attention
