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“UPDATE : i actually got a call from the owner (im guessing lol) and they apologized for what happened plus so much more. That’s important, and it’s so appreciated. I know how it is working in retail, I’ve been there lol. Not fun. But she made sure everything was set straight. Thank y’all for that. It’s much appreciated. ❤
I used to love this store, even though the employees weren’t the nicest. But i brought in some clothes & toys to sell. I’m guessing they took the batteries out of the toys and put them back into the box of clothes they didn’t buy. I kept finding little watch batteries all over my car. Finally i took that box out and emptied and there they were, in the bottom of the box. That would have been lovely if my kid had gotten a hold of them while i was driving up the road. Be more thoughtful.”
“Mechanicsville store is my favorite old navy. Customer service is great! I love when going to cashier to make purchases they let me know my points and how I can utilize them. Have never had any associate not do this which looks great upon management. Also always neat and orderly. The other stores look like a rummage sale. Thank you Mechanicsville keep up the great work!”
“I have not done much if any in store shopping, since the COVID lock down. Today I was forced into going in store because my online order was cancelled. Upon entering the store I was warmly greeted by Hannah who would later assist me in the biggest way. My online purchase was rather large and she meticulously, throughly and kindly went through every item and walked throughout the store hand picking each piece. She even went a step further and priced matched every thing and ensured my purchase was seamless. No kidding, people like Hannah are 1 of 1. She was so thoughtful, charismatic, authentically cheerful and we had a very organic interaction. She truly made my day! She could teach a seminar on customer service and going above and beyond any day! You guys truly scored big with her!”
“I hardly shop at Old Navy and came to pick up a clothing order for my lady. I did get a chance to walk the sales floor and it appeared more like an off-the-rack store and less like a clothing depot, referring to some visits in the past. I encountered the staff members who were all very polite and helpful.”
“Laverne is amazing!!! She was very patient and kind throughout my entire shopping experience! I appreciate her kindness and how knowledgeable she was about the different boy shorts and discounts available. I'm very grateful for her help! Laverne, you're phenomenal!!”
“Came in with my family to get my brother a suit very last minute and the staff still welcomed us and treated us respectfully. Making accommodations as best he could to make my brother happy, and prepared for our Aunt’s celebration of life the next day. They even shipped his second suit home for him and got us a traveling bag for him to go home after this weekend.”
“overall, it’s a really great store in a friendly nice employees. Very nice black man who works there who greets me every time I walk in, overall great store. only thing is that you guys advertise Wi-Fi on your doors but the Wi-Fi It doesn’t actually work. And it’s been like that from ever since I started going into the JCPenney for over a year now.”
“For a second hand kids store, Clover is nice! It’s well organized, clean, and sell quality clothes and toys. Our daughter loves two pairs of shoes and our total bill came to $20. Service was helpful!”
“BEST CUSTOMER SERVICE! The sweetest staff and most adorable clothes, my kids are dressed in carters and Oshkosh all the time thanks to them! So glad to have this store close by. See you soon!”
“Lovely neighborhood boutique in Bon Air. I have gone in a few times since my son was born 6 months ago and always get the best suggestions from the sales ladies who are all very nice and personable. Really feels like a place where they will get to know you and your family for years to come.”
“I like coming here since it’s closer to where I live. Associates are friendly and very helpful. They even would look up items for me to see if it will be on sale or not which I find it very helpful so I can buy more Lilly lol.I will definitely be back and would recommend for other Lilly lovers to visit.”
“The best service I've had at a Richmond children's clothing boutique, hands down. Selection was adorable, and so many precious items! The attention from and knowledge of the saleswoman today made all the difference, 100%.Would happily return and buy all the clothes here instead of online.”
“I haven't been to a JCPenneys in years. I was at Chesterfield town center and had a lot of time to kill and a few dollars to spend; so I decided to see what Penney's had to offer me. I was so glad I stopped in, they carry forever 21 clothes and a lot were on sale for almost 90% off. I was able to stock up for summer and even get some fall items for dirt cheap. Adrienne the sales associate that works downstairs was amazing and so friendly. That woman is truly a treasure.”
“Clean store and a good selection of cool stuff. The manager Star is a STAR! Patient, kind, hard working, knowledgeable and good energy! Incredible customer service despite it being very busy. Yall are lucky to have her. Def will be back. Thank you Star for your help!”
“Every time I go it's an amazing experience I love going to my White oak shopping center Henrico county Virginia JCPenney's. On the employees there named Marsha is the most helpful employee they have there she goes above and beyond every single time.”
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“I found some cute July 4th outfits and swimsuits for my nieces and nephews here on July 3rd. Decent prices for most things though some items I found were overpriced.
Customer service was friendly and I did not have to wait long in line. They seemed to have plenty of help. This is the first time I've been in the new location. It's laid out very nicely, brightly lit and clean.”