JCPenney has been a reliable shopping destination in Richmond, VA, since 1902, offering a variety of products including fashion, home decor, beauty, and accessories. Many customers appreciate the range of exclusive brands available, such as St. John’s Bay and Liz Claiborne, which provide comfort and style at reasonable prices. However, some reviews highlight issues with organization, particularly in the children's department, where one customer noted it was very disorganized. Despite this, shoppers often find what they need, especially work clothing, and appreciate the polite and helpful associates. Customers also enjoy browsing for special items, like a Juneteenth tank top, and have had positive experiences, such as excellent service during family portrait sessions. Overall, JCPenney aims to meet various lifestyles and budgets, though improvements in store organization could enhance the shopping experience.
The store was vary clean there was 2 vary nice lady's who help me find the Item that I was looking for. I love to go to this location with my grandmother this is one of the best places to find most of the Christmas Presents that you may need.
July 2026
Product selection is nice, but I find shopping here to be painful, disorganized store, hard to find an employee.
July 2026
Very nice store. Staff always pleasant. Has very nice sales.
