JCPenney in Richmond, VA has been a trusted shopping destination since 1902, offering a wide selection of fashion, home decor, beauty, and accessories to suit every lifestyle and budget. Customers appreciate the friendly and helpful staff, with associates like Robin, Jasmine, Jalen, Gary, and Terry providing excellent service. Many reviews highlight the welcoming environment and the quality of products, including clothing from exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie, all at low prices. Shoppers often mention the great selection and style of merchandise, along with staff who go above and beyond to assist, whether helping with in-store purchases or resolving online order issues. Loyal customers express love for the store and hope for more locations in the future. Overall, JCPenney offers a comfortable shopping experience with caring associates dedicated to customer satisfaction and value.
Look for the sales. Store is clean and has good service most of the time.
August 2026
Helpful staff that recommended new shoes for my seven year old grandson that has constantly growing feet! The staff went out of their way to ensure a more than comforting experience with him! Highly recommend this JCPenney for all of your clothing needs?
June 2026
There was a great variety of clothing and great sales going on.
