Advance Auto Parts, located at 3360 Pump Rd in Richmond, is known for its excellent customer service and knowledgeable staff. Customers frequently praise the employees for their willingness to help, with particular mentions of individuals like Carroll and Joseph. Carroll has been recognized for his outstanding assistance with battery installations and his overall helpful demeanor, restoring customers' faith in good service. Joseph also received commendations for going beyond expectations to help a customer in a tough situation, showcasing the store's commitment to customer care. The store offers a range of automotive aftermarket products, including leading brands such as FRAM, Carquest, and DieHard® batteries. They provide various free services, like battery testing, engine code scanning, and oil recycling, making it a convenient choice for vehicle maintenance. Customers can also benefit from the Speed Perks loyalty program, which rewards points for discounts on store items and gas. Overall, Advance Auto Parts is a favored destination for automotive needs, with dedicated staff ensuring that every visit is a positive experience. Whether it’s learning about car maintenance or finding the right parts, customers feel supported and valued at this location.
Carrol was super helpful and gave me great advice with my new car. Great service !
March 2026
Brought in a battery under warranty that wasn't holding a charge. The two assistants, Byron and Zach, immediately checked my paperwork and replaced the battery. Great and prompt customer service and will continue to do all my auto needs business here.
February 2026
Another seamless experience ordering on line and picking up within 30 minutes. What's not to like?
