Avis Car Rental
Car RentalHours:
1 Richard E Byrd Terminal Dr, Richmond VA 23250 Hours
About Avis Car Rental
Avis Car Rental Richmond is recognized as one of the top brands for customer loyalty in the car rental industry. The staff at both BWI and Richmond airports are noted for their helpfulness and willingness to go above and beyond for customers. Jamal is highlighted for his exceptional service when he stepped in to assist a group in need, demonstrating a genuine commitment to customer care. While many reviews praise the professionalism and kindness of employees like James, who helped an elderly customer navigate the airport, some feedback mentions long wait times and vehicle conditions that could be improved. A customer reported receiving a car with significant wear and tear, which detracted from their experience. However, when issues arise, the staff is quick to respond, as seen when a customer exchanged a malfunctioning minivan for an upgraded vehicle. Overall, Avis Car Rental Richmond provides a solid customer experience with employees who treat clients with respect and attentiveness. While there are areas for improvement, particularly regarding wait times and vehicle maintenance, the dedication of the staff often shines through, leaving customers feeling valued.
Most Recent Reviews
August 2025
Still waiting to pickup car after an extremely long wait and employees moving at a snails pace. Flight was quicker and that was delayed😆
August 2025
I paid for my rental weeks ago through my company portal.
I arrived today and was informed that the wait is 3 hours long due to a nascar event.
If anybody operated a business the way Avis runs theirs, they would be bankrupt.
August 2025
Avoid this place at all cost. Had a reservation, check in was horrible. One guy working the desk with over 20 people in line. Then when we get to the counter they say they don't have a car. Smh. Do better and have some integrity Avis.
More Comments(243)
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