Delta Hotels by Marriott Richmond Downtown provides a pleasant stay for its guests, with a mix of positive and negative experiences reported. The hotel's location is praised, with nearby restaurants, historic sites, and shopping opportunities within walking distance. The rooms are described as clean and cozy, although some guests found the furniture and setup to be outdated. The bedding and pillows are generally comfortable, but one guest was disappointed by the low-quality toilet paper. The hotel's staff is a highlight, with the receptionist and custodial supervisor receiving praise for their exceptional service and responsiveness in addressing a room issue. The on-site laundry is also noted as a valuable amenity. However, the restaurant service and menu options are reported to be just average, and one guest encountered a strong chlorine odor from the pool area while dining. The hotel's shuttle service is also mentioned, with one guest noting that it was out of service when they requested a pickup from a museum. Overall, the Delta Hotels by Marriott Richmond Downtown offers a generally pleasant stay, with the attentive staff and convenient location as the main strengths, but some room for improvement in certain areas.
Gary the shuttle driver is incredible. Every suggestion he made was the best food abs treats we had!! What a great service to offer in a 2 mile radius. He literaaly made our trip!!
May 2026
My uncle and I had breakfast 🥞🍳,it was really good and the staff was great as well
April 2026
Great experience at this hotel... friendly staff, clean rooms, great experience overall!!! Can't wait for another visit!!!
