Dillard's at Short Pump Town Center in Richmond, Virginia, is a large fashion retailer that offers a wide variety of clothing, shoes, handbags, accessories, cosmetics, lingerie, and home items. The store features products from both well-known brands like UGG, Polo Ralph Lauren, Michael Kors, Brahmin, and Eileen Fisher, as well as exclusive brands. Customers appreciate the good selection, especially for women's evening wear, and often find helpful staff members who provide excellent service. One shopper found a great deal during a sale, highlighting the store’s ability to offer good prices on items like winter coats. Another customer praised a staff member named Tomica for her exceptional customer service and styling help. However, not all experiences were positive; there was an incident where a staff member was perceived as rude, which left a bad impression. Some customers also expressed concern about the downsizing of plus-size clothing and a decrease in sales, hoping that Dillard’s will maintain its variety and continue offering sales in the future. Overall, Dillard’s provides a good shopping experience with a broad selection and friendly service.
Compared to others stores in the area Dillards offer Big & Tall and fairly good prices for everyone.
July 2026
First time visiting short pump town center. My family and I stopped by the women’s shoe department in Dilliard’s and Sierra was amazing. Customer service was stellar, very patient and kind. Thank you so much.
June 2026
Good selection of clothes and housewares. Little on the pricey side.
