Lowe’s for all of your home improvement needs. Stop by the local Richmond, VA Lowe’s to pick up gardening supplies, check out new appliances and paint colors, or try out new patio furniture. The staff is dedicated and helpful, making shopping easier and more enjoyable. Customers frequently praise employees for their kindness, knowledge, and patience. One employee working in appliances on a Monday night was especially outstanding, providing helpful and knowledgeable assistance despite it being only her second day on the job. Her kindness and understanding left a strong impression. Similarly, a staff member named El was very helpful in guiding a customer to find refrigerator filters, making the shopping experience smoother. Customers also appreciate the wide selection of plants and shrubs available, as well as the convenience of picking up supplies for various building projects. However, some express frustration with the store’s new strict return policies, which require receipts and limit returns to 30 days. One customer shared disappointment over a Christmas tree purchased on sale that stopped working after a year and could not be returned or exchanged. Outside the store, a young lady named Aminata demonstrated exceptional patience and helpfulness, even helping an elderly man load mulch into his vehicle after assisting customers outside in a long line. Her calm demeanor, friendly attitude, and willingness to help made a positive impression, highlighting the importance of kindness and good customer service. Overall, Lowe’s in Richmond, VA offers quality products and friendly staff committed to helping customers with their projects.
I needed some items to pass 2 inspections, and I was in a crunch. I used the online system to order and do a curbside pickup which was awesome as all items were in stock.
July 2024
Very good products but you got to initiate help. No one walks up to you unless you request help
June 2024
On this day El was extremely helpful on two different topics. He was able to help me when another person did not have that information. As a consumer it meant the world not to continue looking and looking . Thanks again Sir for helping me find my refrigerator filters etc.
