Mailbox Centers in Richmond, VA

“Sheena was the best associate for my fingerprints. She even took my daughter to the bathroom while I was in a time crunch. She went above and beyond her job duties and now I’ll be able to continue in my high six figure job. Thanks Sheena!”

“Alicia was very helpful and such a pleasure to work with. I was having a bit of a moment due to coming out to the facility during the rain, but she’d shown me positivity which was very encouraging to me.”

“NeAsia was working alone today and said when asked that she had been alone since 8:00 am. I was there around 1:00 and the line of customers kept growing. NeAsia could not have been more professional and helpful. She deserves recognition and maybe even a raise!”

“I would’ve given a 10 bc the service has always been great. But for an occurrence on 7/3/25 around 12:25pm. My mom brought the wrong package to the store to be returned. I called the store 25 minutes later to see if I could retrieve the package as it had just been delivered to our house that morning with new products. There were 2 employees working and I recognize both. I was told the package had already been picked up by the UPS truck & I’d have to call them directly to sort things out. That’s not the issue bc the problem was our mistake. The problem was I was lied to by the initial employee bc when I called UPS they said no the truck didn’t pick up until much later in the day & they could tell by the code I gave that the package was still in the Busy Street store #6354. I quickly called back and the other employee answered-thankfully! When I told him the package hadn’t been pu he was upfront and said there were close to 100 packages there and it was a high likelihood he wouldn’t find it. But he’d try. He called me back within minutes and had located it! What a lifesaver!!! His name is Edwin. He went above & beyond, was ethical, honest, and set my expectations. His taking a few extra minutes during his busy day to try to help me saved me so much time in rectifying what could’ve been a big time consuming effort on my part. I won’t mention the employee’s name who lied, was lazy, and unhelpful. But you’ve got the date & time so can research that to see who else was working. Edwin deserves a raise and a shout out! That’s the kind of employer you want on your team representing your company!”

“Shout Out to Preston! Super helpful in finding my package, he took the time to help me out even just a few minutes before closing. Great guy! Great service! Great experience!”