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“Terrell was amazing. He was completely knowledgable about both my cell phone servivce and connecting me to Direct TV and home internet. He was pleasant and patience!”
“Took my Xbox X series in to be repaired and these guys fix it in no time was very professional I say if you have anything need worked on take it to this guys they'll get the job done correct”
“On July 17, 2025, my Verizon angel, Heather, jumped through hoop and hoop to transfer data from my old phone to new one. I could never have done it without her. In addition, Heather helped me navigate the new phone's icons. I can't say how much I appreciate her patience and diligence to get the phone working for me. Thank you, Heather!”
“We came in to change our plan and ended up deciding buy a new Samsung Galaxy 25 to replace my aging phone. True was extremely helpful and knowledgeable through the entire process and we thank him!”
“SHOUT OUT TO CODY! Listen…I rarely leave reviews but THIS ONE I HAD TOO! First off my day started off extremely irritated because Verizon turned my service off when they weren’t supposed to. That irritated me so bad, so after multiple attempts of trying to get someone on the phone I had to go to the nearest store. Going into the store I was frustrated and I expressed my concerns to the in store agent CODY (long hair, colorful tattoos AMAZING!!!!).
It was a tad bit confusing but he listened to my entire story and said he’ll take it over . I’m trying to keep the review short but I’m full of gratitude. We legit probably spend 1hr and a half going back and forth with representatives trying to keep get my service back on. I mean Cody legit had patience like never before, he remembered his training, repeated my situations to different (some were rude) to make sure I was heard , staying calm, being respectful and SHOWING EMPATH! I mean…..I stay quiet for the most part because I HIGHLY upset but Cody stayed calm! He fought and advocated for me. After some time, a rep name Jen was able to restore my service!!!!
Some may say this is a small gesture or this isn’t a big deal relax, but after SURVIVING a situation where I wasn’t fought or advocated for, Cody’s empathy and character gave me hope. It added a seed into my healing journey. No exaggeration! He needs a raise. But even still money can’t compare to the gratitude that’s MUCH appreciated.You deserve everything you want & need in life Cody! I wish I can describe into more words but it will come back to you in tenfolds Cody!!! You’re a gem in this crazy world! Hold on to that!
Signed, a grateful & renewed girl!”
“They've moved. Now right on W. Broad St. Across from Charlie's. Great service! Jasmine helped me, super sweet. Got
A great deal on the new Samsung and they transferred all my data, contacts, everything!”
“Justin was absolutely amazing. I dropped my phone down the steps and damaged the inside of the screen to the point there was nothing but green lines. I didn’t have my iCloud backed up and was unable to get sentimental photos or messages . Justin was able to fix my issue and helped me back everything up. I’m forever grateful for all his help!”
“Kevin was a big help, I broke my phone and didn't know what to do. He called the support and got all the information needed and gave me a new phone on discounted price”
“Quick service. Got a phone for my husband to take on the road. Was told that they operate under AT&T so hopefully he'll have good service. Free phone.... Only paid $150 for the activation fee and 1st month cost.”
“Araceli was incredibly helpful! She got me transferred over from Boost mobile, got me a free new 2023 Samsung galaxy phone! And I got a discount I wouldn't have gotten without her. She even stayed late to help me get all set up. Fantastic experience!”
“Excellent customer service and great repair techs! They were very honest with me about my repair options for my old iPhone that fell off the roof of my car. I asked them to go ahead and try fixing it and they were able to! I wasn’t expecting it because it was VERY damaged. I also brought them my iPhone 8 that got ran over by a car and it wouldn’t work anymore. They were able to fix that TOO. I highly recommend them!!!”
“Jay really saved my day! Went to one store couldn't get what I needed done, come here and all is well when done. Hope she's ready to accept a tip. Customer service and knowledge of my problems was amazing!”
“Erick was wonderful very knowledgeable. Went above and beyond to assist us with our needs. As well as Jobanny did a wonderful job. Glad to see those smiling faces again.”
“I recently had a phenomenal customer service experience with David F. during the purchase of my new phone. He was extremely thorough, patient and helpful. He handled everything I needed done and even followed up with me the next day to see if I had questions or needed additional help. I can’t recommend him enough. Truly top notch!”
“Mr. Sanchez was a big help today in restoring my eSIM on my older phone, since Short Pump Apple Store had to replace the internals along with my back glass (iPhone 14 Pro Max). He told me that he is a new hire but to me he’s a natural talent on the floor. He was as professional as one could get in customer service. Thanks for your help sir!”
“Best Boost Mobile in Richmond. They have the best customer service and anything I ask for they will be able to help me. Also have all types of accessories for all phones.”
“We had a great experience with David at this location! He was so professional, knowledgeable and accommodating. We made an appointment so we didn’t have to wait, and he went out of his way to help us through the entire process of upgrading our three phones. We initially went into Verizon to upgrade just one phone, but ended up upgrading three after David explained to us what kind of deal Verizon was offering to existing customers. He was a great salesman without being pushy. There was also an issue with one of our trade in phones, and David helped to ensure that we received the correct trade in value. We have been Verizon customers for 15 years and this was one of the BEST experiences we’ve had— We would HIGHLY recommend!”
“Kristin was the most knowledgeable and informative phone service employee ive ever experienced at any phone store. And ive been through a LOT of phones. You can tell she likes what she does and cares about making sure the customer is actually satisfied! Will always come bakc to this store!”
“I just went to get 3 upgrades, 2 new lines and 15 accesories! the people that attended me were awesome! Jeanny, Denise and Brittany. They explain me everything really clear and they had the patience to do it thats why the 5 stars!”
10 AM - 7 PM
6856 Midlothian Tpke, Richmond
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“Sad to see ppl leave bad comments because they don't understand policies or simply upset because they break their own phones or can't use their own phone blocked because they owe money from their previous carrier. Jose was very professional and went above and beyond to explain services and my purchase. Very hard to work to retail these days and please very nasty ppl. Saw that myself during my visit smh. Thank you Jose!”
“Shout out to Henry who took my call and the awesome lady who let me hug her after dropping off years of boxed, original Cricket phones my father had stored. I had to clean out his estate and didn’t know where to begin. THANK YOU, Cricket!”
“We have been to many verizon stores, both corporate and retail and talked to representatives on the phone to resolve different issues. We finally landed at the Victra store on South Laburnum Ave and met with Dymon. He is the best. He is professional, knowledgeable, and so very helpful. He explains things well. He resolved the issues. He deserves a raise.”
“The same day I went to Staples Mill location. The gentleman (Bryant) was OUTSTANDING ??He took time to fix my problem and I purchase a Notebook from him. To BAD YOU DON'T HAVE MORE BRYANT.??”
“William “Will” was very kind and knowledgeable. I went to trade in my phone and it was a breeze! He even helped me set up my new phone with the screen protectors. He went through all the different perks that Verizon offered to make sure I was getting the best bang for my buck! Thank you all so much!”
“Giselle a Juan were great. Giselle made sure I was happy with my items and took care of my trade in— Juan found my screen protector and insisted on installing it for me. I was very happy with my experience.”
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“Very professional. My camera failed, so Geeks ordered a new one. When Jose took the phone apart, it turned out to be a loose connection. He was able to fix the connection for a more then reasonable price.
Thank you Jose and Geeks.”