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“I’m 100% satisfied with my experience at Richmond Geeks. CiCi - who is fluent in both English and Spanish - fixed my Chromebook quickly and answered my questions patiently. The service was excellent and friendly. Highly recommend.”
“They were very kind took a very little bit of time all around great experience recommend coming here if you need a phone fixed or buying something will always get moneys worth”
“Terrell was amazing. He was completely knowledgable about both my cell phone servivce and connecting me to Direct TV and home internet. He was pleasant and patience!”
10AM - 6PM
11530 Midlothian Tpke #1b, Richmond
Mobile Phones
“Brian was great I called him at the very last min before they were about to close and he fixed my phone and waited for me to return although he didn’t have to because they were definitely closed when I returned but he waited for me to return before he left. I really appreciate you Brian and you will see me again in the near future. If you have any devices that need to be fixed don’t hesitate to try CPR and ask for Brian.”
“My visit at Verizon today was awesome. Aziz assisted me with purchasing and setting up my new phone. He was genuinely helpful, caring, sensitive, patient and knowledgeable. Big thanks again to Aziz and to Deborah (Porting Department)!!!”
“On July 17, 2025, my Verizon angel, Heather, jumped through hoop and hoop to transfer data from my old phone to new one. I could never have done it without her. In addition, Heather helped me navigate the new phone's icons. I can't say how much I appreciate her patience and diligence to get the phone working for me. Thank you, Heather!”
“Adrian was super helpful! Acceptional customer service and very friendly. Make what seemed like a complicated phone, fix quick and easy. We were in and out and a short amount of time. Clean place great people wonderful experience.”
“Went in and the gentleman was honest and said he could fix the laptop but it would cost more than the computer was worth. Took the time to open it up anyway and spent about 15 minutes looking at it and didn't chargeanything. It was nice of him to look at it even though he thought it wasn't worth it.”
“Rob saved my life by locating and restoring data that I thought had been lost forever. He charmingly assured me that if the data had been backed up, he would find it. His expertise and patience, as always, in numerous apps and platforms provided me the service I've expected from this Verizon champion.”
“Incredible attention. They give you information of interest. and the best thing is the quality of time you live. 100% recommended. Ask for Estephany, I assure you that you will leave happy with her kindness, attention and dedication from the moment you enter the store.”
“We came in to change our plan and ended up deciding buy a new Samsung Galaxy 25 to replace my aging phone. True was extremely helpful and knowledgeable through the entire process and we thank him!”
“SHOUT OUT TO CODY! Listen…I rarely leave reviews but THIS ONE I HAD TOO! First off my day started off extremely irritated because Verizon turned my service off when they weren’t supposed to. That irritated me so bad, so after multiple attempts of trying to get someone on the phone I had to go to the nearest store. Going into the store I was frustrated and I expressed my concerns to the in store agent CODY (long hair, colorful tattoos AMAZING!!!!).
It was a tad bit confusing but he listened to my entire story and said he’ll take it over . I’m trying to keep the review short but I’m full of gratitude. We legit probably spend 1hr and a half going back and forth with representatives trying to keep get my service back on. I mean Cody legit had patience like never before, he remembered his training, repeated my situations to different (some were rude) to make sure I was heard , staying calm, being respectful and SHOWING EMPATH! I mean…..I stay quiet for the most part because I HIGHLY upset but Cody stayed calm! He fought and advocated for me. After some time, a rep name Jen was able to restore my service!!!!
Some may say this is a small gesture or this isn’t a big deal relax, but after SURVIVING a situation where I wasn’t fought or advocated for, Cody’s empathy and character gave me hope. It added a seed into my healing journey. No exaggeration! He needs a raise. But even still money can’t compare to the gratitude that’s MUCH appreciated.You deserve everything you want & need in life Cody! I wish I can describe into more words but it will come back to you in tenfolds Cody!!! You’re a gem in this crazy world! Hold on to that!
Signed, a grateful & renewed girl!”
“These guys are the best. Locally owned and extremely genuine. I've had several Android phones repaired here over the years, and Computer Cave has been my go to spot even compared to shops in Silicon Valley, where my husband lives. My phone kicked the bucket earlier this week, and for free, they helped me figure out if a diagnostic was even worth doing (it wasn't). My entire family is made up of analogue electrical and software engineers, but basically everyone I know absolutely hates microsoldering. These guys will do it well and for a great price, or they tell you to save your money because a new motherboard is the cost of a new phone. 100% recommend.”
9:30AM - 7PM
2752 Hungary Spring Rd STE A, Richmond
Mobile Phones
“I had a problem with my tablet that no one had been able to help me with & Excell Wiseless was recommended to me. A wonderful experience, great staff & they fixed my tablet, reloaded it at a really reasonable charge. They have everything in the store & very knowledgeable about everything & very friendly. This is the place to go for anything you need. I am very glad I found them. Thank you”
“Tech Exchange is a store that excels in meeting customers' video game needs, offering a wide range of products and services tailored to gamers of all preferences. The store boasts an impressive selection of video games, consoles, accessories, and merchandise that caters to both casual players and hardcore enthusiasts alike. Whether you're searching for the latest releases or vintage classics, you're likely to find what you're looking for at Tech Exchange.One of the standout qualities of Tech Exchange is the convenience it offers to customers. The store is well-organized, making it easy to navigate and locate specific items quickly. Additionally, the knowledgeable staff members are generally friendly and approachable, creating a welcoming environment for customers to browse and shop comfortably.However, despite these positive attributes, The atmosphere at Tech Exchange to be somewhat lacking in terms of customer service. While the employees are generally friendly, there have been instances where they appear indifferent or uninterested in assisting customers with their specific needs. This can create a disconnect between customers and staff members, leading to a less-than-ideal shopping experience for some peopleBut overall Tech Exchange remains a great store for fulfilling your video game needs, offering a wide selection of products and a convenient shopping experience. While the atmosphere at the store may sometimes feel a bit off due to the perceived lack of enthusiasm from some employees.”
“Absolutely phenomenal service. Brought my phone in because i was experiencing Boot Loop and the man servicing my phone ended up having to replace all the parts. Very kind gentleman and I am so grateful he was able to restore my phone. I would give more stars if i could. Would recommend this phone repair place to everyone.”
10AM - 7:30PM
4450 S Laburnum Ave Ste 150, Richmond
Mobile Phones
“I would recommend this store over 100 times over and over. Customer service was amazing and I mean A+. The store is very neat, organized and clean. Pleasant atmosphere and welcoming. For now on with any in-store needs I have this will be my store of choice. I suggest this store for others that is reading this review as well. I was assisted by Ms. Zaineb. She did an awesome job in communicating my need with the customer service department, advocating for me and resolved my issue to have my service reconnected due to no fault of my own or Metro PCS. She was extremely helpful in assisting with the transfer of my Apple phone, After the Apple Store in Short Pump created an issue with me continuing service. She was very knowledgeable, assured me over the phone she could help. Walked in and she went in to action with fixing my problem. I’m so thankful for Zaineb, She got your girl all the way straight!! Go shop with this store you will not be disappointed❤️ P.S thanks again Bubbles..”
“Came in for a cracked screen from running over my iPhone 11 with a forklift at work . Was told it would take 15 min . Went to the corner store came back he was done . He knows what he’s doing and the price is way lower than the competition. Mind you I didn’t even asked the price . I had assumed 1 something from other places. Plus it’s black owned.”
“They've moved. Now right on W. Broad St. Across from Charlie's. Great service! Jasmine helped me, super sweet. Got
A great deal on the new Samsung and they transferred all my data, contacts, everything!”
“Hey YALL need to come down on 5300 Chamberlayne road with my boy Joe and he definitely will get right and up running with no problem have u a new phone service with cricket”
“Boost,
H was amazing. He helped me with all my security problems. He handles the situation with confident and assured me everything will be fixed. Thank you for everything you did for me today.
Chris P.”
“Today I visited this T-Mobile store for the second time in a few weeks, and again had a very positive experience. The first time, I was asking about setting up a T-Mobile business internet account. I was helped by Kelly, who was very patient and courteous, and understood my situation clearly. She sent a message to the proper person who handles business accounts, and I was set up and running within a few days after that. Today I went in because I had received a confusing letter in the mail from T-Mobile. Kelly placed two phone calls and checked the computer system, and got the situation completely resolved within a few minutes. Based on my experiences, I would highly recommend this store for your cell phone and home or business internet needs.”
“I recently had my iPad Pro M2 repaired by Javier at Ekowireless, and I couldn’t be happier with the experience. From start to finish, the service was outstanding. Javier was knowledgeable, friendly, and efficient, taking the time to explain the repair process and answer my questions. My device was fixed quickly and works perfectly now, as if it’s brand new.
The quality of the repair exceeded my expectations, and the attention to detail was impressive. Communication throughout the process was clear, and I felt completely confident leaving my iPad in his hands.
I highly recommend Javier at Ekowireless to anyone needing iPad repairs. Professional, reliable, and skilled
he truly deserves a 5/5 star rating!”
“Mr. Sanchez was a big help today in restoring my eSIM on my older phone, since Short Pump Apple Store had to replace the internals along with my back glass (iPhone 14 Pro Max). He told me that he is a new hire but to me he’s a natural talent on the floor. He was as professional as one could get in customer service. Thanks for your help sir!”
10AM - 8PM
5909 W Broad St, Richmond
Mobile Phones
“I recently had a phenomenal customer service experience with David F. during the purchase of my new phone. He was extremely thorough, patient and helpful. He handled everything I needed done and even followed up with me the next day to see if I had questions or needed additional help. I can’t recommend him enough. Truly top notch!”
“I went there in order to pay on my bill since their customer service department was off line for a week... Both the sales persons were very nice and patiently waited on me. The head guy there helped me by installing the app so I could finally pay my bill to get my phone back on. I even purchased some additional accessories for my phone while I was there... It was exceptional customer service and I will go back again when need be!”
“Quick service. Got a phone for my husband to take on the road. Was told that they operate under AT&T so hopefully he'll have good service. Free phone.... Only paid $150 for the activation fee and 1st month cost.”
“They are fast and efficient. Now I always take responsibility for any of my actions. I apologize for the previous review, I was convinced by someone that it was a different phone. I do have a concern about the battery and screen. Overall I recommend this store over all others. Staff is friendly, nice, efficient, and funny.”
10AM - 8PM
9022 Staples Mill Rd #5, Richmond
Mobile Phones
“Jay really saved my day! Went to one store couldn't get what I needed done, come here and all is well when done. Hope she's ready to accept a tip. Customer service and knowledge of my problems was amazing!”
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“I don't have enough time to write the details, but Joey and the other 2 fellas (who's names I forgot to ask) who helped me and welcomed me and were so patient with the problems I'm having switching back from Consumer Cellular to ATT (which I had used for over 20 years, including landlines back in the day) were amazing. Joey's experience and thorough persistence helped me get through so many steps to get ATT working on my old Samsung Note 9 after CC trial. ATT always worked for me before I tried a switch. I was just trying to save $. He made calls and connections that other agents at other locations and over the phone did not pursue. He is a gem! Thank you so much guys!”