Payless Car Rental
Car RentalHours:
1 Richard E Byrd Terminal Dr, Richmond VA 23250 Hours
About Payless Car Rental
Payless Car Rental offers a generally positive rental experience, with many customers finding the process easy and the staff friendly and helpful. Several reviewers appreciated the clean, new vehicles that ran well and the swift, efficient return process. Customers also noted that extending rentals was straightforward and convenient, contributing to a good overall experience. However, there are some areas for improvement. Some customers encountered challenges with signage and the location of the Payless desk, which was often unstaffed or hard to find, leading to confusion. One reviewer experienced a lengthy wait for a car seat due to staff unfamiliarity with the Payless portal, highlighting the need for better staff training. The lack of clear signage at Richmond Airport caused some frustration, as travelers had to go to the Avis desk to get their keys, which could be confusing. Despite these issues, many customers had a positive experience, citing helpful staff and smooth pick-up and drop-off processes. Overall, Payless Car Rental is seen as a reliable option with good customer service and clean vehicles, but improvements in signage and staff training could enhance the experience further.
Most Recent Reviews
March 2024
Be sure to take a picture of the gas tank on pickup and at drop off I was charge $55 for gas when I return the car with the same amount of gas.
December 2023
Car was in excellent condition. Pick up and drop off a Richmond VA was easy and quick.
November 2023
First time with Peerless. Not the last. People at desk were very helpful. Getting the car was easy! Car itself was spotless and ran perfectlyEvery person I dealt with was friendly and helpful. Great experience
More Comments(91)
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