Pottery Barn is a well-known retailer that specializes in expertly crafted home furnishings and decor. Established in 1949 in Chelsea, New York, it operates both physical stores and a vibrant ecommerce site worldwide. Customers often appreciate the store's bright and airy atmosphere, with a wide selection of items, including furniture, bedding, and decorative pieces that can enhance any living space. Visitors have noted the friendly and helpful sales associates, who are always available to assist with questions and shopping needs. The store also offers a design team to help customers make informed choices. However, some customers have expressed concerns about product quality and return policies, particularly regarding items that arrived damaged. Despite this, many have enjoyed their overall shopping experience, although some felt that the store was not as festive or well-decorated for holidays as in previous visits. Overall, Pottery Barn continues to attract customers looking for beautiful and comfortable home solutions.
Called today about salad plates and got wonderful service. Came in and purchased a few plates and the lady and man who helped me did a great job. Lovely store experience.
November 2024
I had to visit this location a few days ago because they had a holidaynitem in stock I was looking for. While they are under construction they still were able to find my item and assist me with all my shopping needs with a smile. They were very courteous and helpful. Thank you to the staff at this location.
October 2023
Nice furniture store with amazing modern pieces. A design team is available on the premises to assist customers to make informed choices.
