Loyalty West End Collision Center is known for providing quick, convenient, and quality collision repair services. Customers from Richmond and nearby communities choose this shop because it offers clear estimates, helpful communication, and on-site rental cars, making the repair process easier. The staff is praised for their professionalism and kindness, with particular mention of helpful service writers and front desk personnel who ensure a smooth experience. The shop handles both foreign and domestic cars of all makes and models, and customers often commend the high-quality results, especially in paint jobs that meet or exceed expectations. The team is attentive to customer needs, allowing flexible scheduling and prompt service, often completing repairs within a week. Notably, the shop’s managers and staff, including a standout Service Manager, are recognized for their positive attitudes, professionalism, and ability to handle busy conditions without getting flustered. Customers also appreciate the shop’s honesty and willingness to address specific concerns, like removing scratches or matching paint colors. Overall, Loyalty West End Collision Center maintains a reputation for excellent customer service, trustworthy work, and attention to detail, making it a reliable choice for collision repair needs.
The customer service team is terrific. They get you in and out quick and I will be definitely be a customer for life.
August 2024
I have been using this Toyota service center for 10 years now, and have always gotten superior service!!
July 2024
For the most part the employees are friendly, although I did witness an altercation between 2 employees out on the showroom floor! Very long wait time for maintenance and no loaner vehicles was disappointing.
