Loyalty West End Collision Center provides collision repair services to customers in Richmond and surrounding communities. The business handles foreign and domestic cars of all makes and models. Reviews highlight that the shop provides easy-to-understand estimates, answers questions, and offers on-site rental cars for convenience. The staff is consistently described as helpful, kind, professional, courteous, communicative, and nice to work with. The service is noted for being quick and convenient, with work often started promptly and completed faster than expected. The quality of the paint work receives high praise, with results looking fantastic and matching perfectly, even on older vehicles. Customers report their vehicles are returned clean and in superior shape. The team is accommodating with scheduling, fixing cars whenever it works best for the customer. Multiple reviews strongly recommend this shop for anyone needing collision repair, citing clear communication, excellent results, and a positive, easy experience from start to finish.
The customer service team is terrific. They get you in and out quick and I will be definitely be a customer for life.
August 2024
I have been using this Toyota service center for 10 years now, and have always gotten superior service!!
July 2024
For the most part the employees are friendly, although I did witness an altercation between 2 employees out on the showroom floor! Very long wait time for maintenance and no loaner vehicles was disappointing.
