Richmond BMW is described by customers as an amazing and awesome dealership with a fantastic service group. The entire staff is noted as being super friendly and professional. Multiple reviews highlight employees who go above and beyond, making the car buying process easy and helping customers with great customer service. The finance team is also mentioned as being very helpful and fair. However, some experiences note occasional issues. One customer had to pay for an unexpected alignment shortly after purchase, despite prior service records. Another reviewer reported difficulty reaching the service department directly, though another employee from a different department provided excellent assistance to resolve the concern. Overall, many customers highly recommend Richmond BMW, with some stating that other dealerships truly cannot compare to the experience received there.
Awesome dealership and fantastic service group!!. Especially Josh who goes above and beyond in helping me every time I’m there for service. I highly recommend Richmond BMW!!! Thank you!!!
September 2024
My Service Advisor, Thomas G., was amazing as usual. He listened to my concerns, answered my questions and kept me updated throughout the entire process. Great customer service!!
September 2024
Amazing customer service. Everyone here is extremely honest, and helpful!
