Saks Fifth Avenue offers a unique shopping experience, though recent visits have raised concerns about the store's status. Some customers noticed closed upper levels and wondered if the store is transitioning or downsizing. Despite this, many reviews highlight excellent customer service, with specific praise for staff members in men's, women's shoes, and fragrances who provide attentive care. Shoppers appreciate the inviting ambiance and well-maintained fitting rooms and restrooms. The store is noted for its "rich" vibes, making shopping feel special. While some express disappointment over changes, the overall sentiment remains positive, with a strong emphasis on the high-quality service that keeps customers returning.
Ridiculously overpriced with an incredibly poor/small selection in store.
August 2025
Great collection of womens perfume!!! TomFord travel size is a must!! Shoes department has good collection! Customer care is very professional! Great place to have shopping therapy!
July 2025
Fatima is an incredible saleswomen. Saks are very lucky to have her. Left with a couple of awesome perfumes.
