This UPS location has closed

9601 Coach Rd, Richmond VA 23237

About UPS Customer Center

UPS Customer Center in Richmond offers a range of self-service options for shipping needs. Customers can drop off pre-packaged shipments, create new shipments using self-service kiosks, print mobile shipping labels, and utilize Hold for Pick Up services. The center is typically located at UPS distribution or operation facilities. Many reviews highlight the friendly and professional staff, who are quick to assist customers. One customer praised the team for their diligence in recovering a package that was misrouted, allowing for a timely pick-up just before their vacation. Another customer shared a delightful experience with their young children, noting how the staff engaged and entertained them, even giving complimentary bubble wrap to keep the toddler occupied. While some customers experienced minor issues, such as delays despite paying for Next Day Air, they still expressed satisfaction with the service and indicated they would continue to use the center in the future. Overall, UPS Customer Center in Richmond is recognized for its excellent customer service and efficient handling of shipping needs.