Victra is a Verizon Authorized Retailer in Richmond, VA, striving to create the best possible experience. The staff is described as excellent, knowledgeable, dedicated, helpful, kind, respectful, and warm. They offer a full range of wireless devices and provide efficient, quick service. Consultants create a welcoming atmosphere, handle customers with precision and professionalism, and are eager to share knowledge. The store provides one of the better experiences at a non-corporate Verizon location, leading customers to state it is their store and that they will be coming back for future needs.
Only two associates, and my particular case held up the line as a result but Deshon & Kyiana are really lovely and helpful people.
Just moved back to the city and spent 3 days and over 9 hours on the phone with customer service to setup a fios install
February 2026
Deshon did a great job helping me out on putting my new screen protector on. He was very polite and informative of my options in choosing my new screen protector. Thanks Deshon and keep up the great work.
December 2025
Shawn was fantastic and super super helpful! We had multiple things to get through and he somehow managed to do two things at once seamlessly. Made our trip quick and efficient!
