Cellular Sales, a local Verizon store located at 5909 W Broad St, offers a friendly and knowledgeable in-person Verizon Wireless experience. Customers praise the staff for their helpfulness, professionalism, and teamwork, which often results in quick and effective solutions. Many reviews highlight the staff’s patience and clear explanations, especially when setting up new phones or managing plans. Customers appreciate the staff’s ability to handle multiple questions and their willingness to assist with various needs, including transferring photos from old phones and upgrading devices like the iPhone 15. The store provides a range of services, including help with upgrading phones, choosing plans, and shopping for accessories or exclusive Verizon services. Customers also note that the staff keeps them informed about plan changes and potential service interruptions, demonstrating transparency. The overall experience is described as smooth, stress-free, and personable, with staff members like Tia and Darryl being specifically praised for their efficiency, kindness, and professionalism. Many customers feel confident returning to this store for future needs, citing excellent customer service and a welcoming environment.
I recently had a phenomenal customer service experience with David F. during the purchase of my new phone. He was extremely thorough, patient and helpful. He handled everything I needed done and even followed up with me the next day to see if I had questions or needed additional help. I can’t recommend him enough. Truly... read full comment
December 2024
Tia was wonderful. I came in wanting to transfer pictures from an old flip phone to my current phone and she showed me how exactly in only ~3 minutes.
November 2024
Michael is amazing per usual, very thorough & super helpful! Always buy our business phones from him……