Verizon, a leading provider of mobile, 5G home internet, and business solutions, offers a convenient shopping experience at their Richmond store. Customers can visit the store or shop online to schedule in-store appointments, place orders, and take advantage of free 2-day shipping, express lockers, and same-day delivery options. The store staff, including managers like Victoria, are praised for their excellent customer service. Customers highlight the patience and understanding of employees like Thomas, who took the time to address their concerns and help them find the best plan. Similarly, Jevon Evans is commended for his exceptional assistance in resolving long-standing account issues, demonstrating a commitment to resolving customer problems. While some customers have mentioned longer wait times, the overall experience at Verizon is described as positive, with friendly and helpful staff, wheelchair accessibility, and ample parking. One customer, in particular, had a wonderful experience with an employee named Shawn, who provided exceptional service and was remembered even after months. Overall, Verizon's Richmond store offers a comprehensive range of services and a generally positive customer experience, with knowledgeable and attentive staff dedicated to addressing customer needs.
Yaniel my customer representative was the best of the best he is from Cuban background excellent customer service great attitude went out of his way to help.my experience was at the corporate store on Midlothian tpk Chesterfield Virginia thank you 🙏❤️
February 2025
We spent hours and hours with Thomas who was so patient with us. He listened to all our gripes and concerns, took the time to provide us with the information we needed, and helped us get the best plan for us. If you’ve ever had a bad experience at Verizon, come back and ask for Thomas! He is legit the best. Thank you... read full comment
May 2024
No repair techs, no one to put screens on that you order, etc. Go here for what? Cell phones are a rip off.
