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“Very thankful for great help from GRACE at the Atlas Walk store. I am 82 and really appreciated her knowledge, patience and kindness explaining my questions about using my smart watch and cell phone Thanks.”
“Outstanding service.
The staff is very knowledgeable and very helpful.
The whole staff has a very pleasant way of treating customers with respect.
These young staff is an asset to Verizon.”
“There nothing like a well rounded customer service experience. I came in to replace my tempered screen protector and was certain I’d have a seamless interaction and be in & out quickly. I came in and was promptly greeted then asked the reason for my visit. Brandon was prompt professional and knowledgeable of products and services. I ran into a brief misunderstanding of policies surrounding my replacement screen protector. After connecting with a rep via the T-Mobile customer service line we landed on a resolution. Brandon exercised a wonderful level of personality and understanding which made for a very pleasant in store experience. I really appreciated Brandon’s recovery as his co-workers original approach was lackluster and unprofessional. Ask for Brandon.S, he’ll make sure you’re taken care of !!”
“I stopped by the T-Mobile on Sudley Road and Brian was amazing. He transferred everything from my old phone to my new one quickly, explained everything clearly, and made the whole process stress-free. At another T-Mobile, I didn’t get any help, but Brian handled everything without hesitation. I’m very grateful.”
“I went to Russell's Cellular to upgrade my phone. The tech explained my options. There was no pressure to buy anything additional.
The process was fairly easy.”
“Absolutely brilliant company; highly recommended. From what they offer service wise, to their excellent staff I have nothing but the utmost respect for Envoi. Service wise reliability is excellent, audio fidelity is better than 95% of VOIP phone providers, plus if you have any issues they will assist you professionally until your issue is resolved. Consistently exceeded my expectations, and this is coming from a firm with 5000+ employees, in 17 states, we are completely satisfied with Envoi and have moved all of our office phones to their service. Speaking of service, their staff are always professional, quick to answer questions, friendly/courteous, and to their credit all of our issues have been handled in a single call or email, and quickly. Service outages have been nearly non existent, unlike with our former telco provider, which is a real plus as we as a business depend heavily on reliable phones. If you're looking for a world class VOIP provider look no further, simply put you won't find better. Thank you Envoi.”
“Went to this location on August 31, 2026 to do a phone upgrade. The service was really good. Especially the personal and friendly support of the retail store manager—Joe! Keep up the friendly and welcoming support.”
“Thank you Natalie and Stephanie for your help and patience today. I was very hesitant to come to this store again since I had two bad experiences before but I’m very glad that they changed their staff.”
“So my experience here started off on a low and ended with a high. All thanks to a certain T-Mobile representative named Sebastian!
Initial walk in, issues with T-Mobile rep Alex: When I walked in, there was a line to get service which was fine with me. After 10 minutes waiting this guy walks in and the Representative took him dismissing everyone's time who had been waiting. His name is Alex and he is extremely rude! Don't go to him, I tried to warn you. He is not friendly and his vibe is not welcoming! Alex will have everyone jump in front of you while you waiting just like he did us today. Again, don't go to Alex.
Experience changed, Sebastian: Sebastian came from the back of the store and I was instantly greeted. What's crazy is that Alex told him that someone else was next when I was the one that was next smh. Anyway, Sebastian took me and he was really knowledgeable and kind. You can tell that he really knows what he's doing and all the other Representatives go to him for questions about the phones from customers. Go to him with all your promotions, services, anything you need he can do with no problem! He is a great representative and more importantly a great person! Please give him a raise!
Overall: This store depends on who you have as your representative in order to give you an experience. If you want bad service, rude and an unwelcomed atmosphere, go to Alex. If you want an exceptional experience and a representative who is great with promotions going to get you good deals and care about all your needs, go to Sebastian.”
“Manoj and Ali were exceptionally knowledgeable and incredibly helpful in resolving numerous issues. I thought great customer service was a thing of the past. Verizon is fortunate to have employees like them.”
“Patrick at Gainesville X Finity is an educator, professional , tech savvy, and so friendly ! He wants what is best for the customer. The other staff was helpful as well. Great prices !”
“It was great experience in Verizon Ashburn village. Asim a guy with green eyes helped me alot and did everything to get me a good offer. They were very good and help you with everything you need to get you what you need or works for you. I recommend this center more than any other Verizon store.”
“I had an excellent experience at this Verizon store, thanks to Tony. I had a complicated line transfer issue, and Tony spent several hours patiently working through it with me until everything was completely resolved.
He went above and beyond to make sure the transfer was done correctly and also helped me find a better setup that saves me money every month. I really appreciate his patience, effort, and willingness to stick with the problem for hours instead of just giving me a quick answer.
Tony provided outstanding customer service and genuinely cared about getting everything right. Highly recommend asking for Tony if you visit this Verizon store!”
“Working with Luis today was a pleasure hey was very knowledgeable and gave us very fast service and would recommend him for other clients and look forward to seeing him in the future”
“Julian’s the best he hooked me up in like 5-8 mins before closing the store up. Sat with me the whole 30 minutes to initiate carrier transfer service and did the absolute most to assist me with my phone trade in.”
“We’ve been using Nova’s service for many years, in this rural blind spot and, from the start, service has always been excellent and prompt. We’ve been moved onto the most appropriate service for our location as options have changed. Always delighted to be doing business with Nova Wireless”
“We've been working closely with EdgeconneX for the past year, most of which has been spent working on various projects with Laura directly.I can honestly say that Laura is one of the most polite, professional and kind people, I think that I've ever had the joy of working with!The team are super thankful when projects run as they should, but are also really understanding if things don't run in the way they expected.”
“Alan is a great worker. He is super attentive and very patient. He is so helpful and wonderful. He took care of all my needs and a timely manner and made me feel reassured that everything is being taken care of and it was . He help me transfer all my data to my new phone and make sure everything worked Smoothly before I left before I left the store”
“after being on the phone with Verizon tech-support and going to other locations, no one was able to help me for three months. I walked into Sudley Verizon center. They were able to help me in minutes Fix my phone and actually get me a replacement that will be delivered to me tomorrow. They were fast, efficient nice and did not bug me about doing a new plan or getting a brand new upgraded phone. They honestly care about their customers and that’s more I can say from any other Verizon team member that I’ve spoken to.
I did not get the name of who helped me today but the older gentleman that was working Monday, August 17 around 11:30 AM. He deserves a pay raise.”
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“Needed to rework several devices and phone lines for our families changing needs and Doug was so helpful! He is very patient and knowledgeable and gave me all the info I needed to make the right changes.”