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8:30AM - 7:30PM
25050 Riding Plz #130, South Riding
Shipping Centers
“Wonderful customer service beautiful. At this beautiful establishment, mail was sent off on time and wonderful cost of customer service. The?
The clerk Very helpful Instead, facts. I recommend a anyone and everyone to come here and send off their mail”
8:30AM - 7:30PM
13344 Franklin Farm Rd A, Herndon
Shipping Centers
“I had an excellent experience at this UPS Store. The staff was extremely professional, friendly, and efficient. They took the time to explain my options clearly and made sure everything was packed and shipped properly.
What really stood out was their customer service—courteous, patient, and genuinely helpful, even during a busy time. The store was clean, well-organized, and the process was smooth from start to finish.
I highly recommend this location to anyone looking for reliable service and a team that truly cares about doing the job right. I will definitely be coming back.”
“This is hands down the best customer service I’ve ever received. I needed to send out a few documents with notarization and the owner went above and beyond to ensure everything was handled smoothly and promptly. I’m incredibly grateful for all the help—thank you so much for making it happen!”
8:30AM - 7:30PM
43330 Junction Plaza Suite 164, Ashburn
Shipping Centers
“Writing this as a shout out to Durga. We havev been doing some important paperwork and sending it through this ups. Durga was extremely patient and helpful with us. I watched as she single-handedly navigsted the sudden onslaught of customers yesterday. She is pleasant annd helpful to everyone. We all need more efficient people like Durga in customer service!”
“Casey was absolutely fantastic! She helped us tremendously by troubleshooting printing options and provided recommendations to make things easier. She went above and beyond to help us out.”
“I highly recommend Pender Air. I've moved my cat internationally a few times now, and have always had positive experiences with Pender. All staff members are consistently professional, and quick to respond to my questions or concerns about the entire process. This is a company which truly understands the needs of pets and their humans! I would also like to mention Lesley L. in particular, for her dedication in getting our cat from A to B as smoothly as possible. 5 star service.”
“The UPS team in Centreville does a great job. We needed several documents notarized and witnessed in a short period of time and the Manager and staff all were extremely patient and helpful with our request. Outstanding customer service from all team members!”
“Craters and Freighters shipped a large painting from DC to New England for me. The service was excellent! They explained the process fully, gave me a clear estimate of cost, called to keep me up to date on when the painting would arrive, packed it in a manner that it was fully protected. Did superb coordination with a local company that picked up the painting from the Craters and Freighters hub nearest to me. The local company, Action Moving and Storage, also was excellent and delivered the painting, removed all the packing materials and brought it into my house, flawlessly. Highest recommendation!!!”
8AM - 7:30PM
8665 Sudley Rd, Manassas
Shipping Centers
“I have had to do all sorts of returns as this location over the years and the staff is incredibly helpful and friendly. Recently, I was trying to return a huge table and they helped me get it out of my car and into the store. Then when it turned out the shipping cost would be more than I paid for the table, they helped me put it right back in. It was scorching hot outside too. I really appreciate their service and help!”
8:30AM - 7:30PM
42395 Ryan Rd #112, Ashburn
Shipping Centers
“I called ahead as the store was to close soon and asked if they would stay open a few more minutes to allow me to make a return that had to be done today. When I arrived they allowed me to come in and treated me with courtesy as they quickly processed my return. Superb customer service from this UPS location. Thank you so much!”
“The manager here is absolutely amazing! Every time I come in, he’s friendly, professional, and efficient. I’ve seen him multitask with multiple customers at once and never miss a beat. He always keeps things moving quickly while still giving great customer service. Excellent experience every time—I highly recommend this location!”
8:30AM - 7PM
12332 Towncenter Plz, Sterling
Shipping Centers
“Jay is an amazing person with prompt service. His work is so fast and proactive in getting the right details to provide right suggestions & price too. My return orders were many but he just completed with in 5 minutes. That was quick! Appreciate this guy here.
Great work!
Thanks much!”
“Not all UPS stores are the same because the guys here are great!… always helpful, don’t give you the stink eye if you need a label printed and just warm vibes. Keep up the great work boys!”
8:30AM - 7:30PM
45591 Dulles Eastern Plaza Suite 132, Sterling
Shipping Centers
“This was my very first time visiting this UPS Store, and I couldn’t have asked for a smoother experience. I went in with five packages to mail and a few Amazon returns, and the whole process was easy peasy. The attendant was super helpful, quick, and friendly—exactly what you want when you’ve got errands to run. I was in and out in five minutes flat. Efficient, hassle-free, and definitely worth five stars!”
“I’ve called this place few times for information & to inquire about their services. They have an excellent customer service courtesy & knowledge of their products/services. I would definitely go to/through them when the need arises & refer them to all I know.”
“Excellent service, I came here for finger prints for a fieldprint appointment. I am convinced all these negative reviews are by people who came unprepared and are taking it out on this business because I had a wonderful experience as a first time customer. I was seen 10 minutes before my scheduled appointment and the entire process took less than a few minutes. My technician was super friendly and had no trouble with the machine or taking my fingerprints. Just make sure to have your QR code, your photo ID and a valid credit card and you’re all set. I will definitely come back in the future for services and recommend this location!”
“The people here are very friendly and efficient. I come here for notary services and to ship packages for my Etsy store. They are always great, the place is well kept and clean. 10 out of 10 will always come to this location. Thanks Endre!!”
“I always receive great service at this DHL service point. Nathan at the front desk has always been super helpful and efficient. I appreciate that there is never a crowd and the rates for international shipping (as well as the quality of delivery) always exceeds USPS and UPS.”
“The UPS Storeoffers SO MANY services and they are all completed VERY fast. Bottom line, I always receive outstanding customer service.
Thanks!”
“Steve and his teams quality service is unmatched. I would trust them with any printing or postage needs and Grant has saved me on several last minute printing jobs.”
“My shipping need was handled quickly and very efficiently. I really appreciate the service that I got from Old Dominion. They probably don't get too many shipments that arrive on a Lowe's trailer pulled behind a Honda Pilot!”
“I want to give a huge shout out to B****na. (Anonymized name)
I had an issue where a package I shipped a month ago did not show any updates in the USPS system. Initially I went to this UPS store and spoke to another employee. He told me there was absolutely nothing he could do and told me to contact USPS. After me trying to peel the onion and get more answers I got absolutely nothing. He then sent me on my way.
I then spent the next hour on the phone trying to get assistance and eventually got in contact with a USPS agent. She told me the tracking number was not valid and there was nothing she could do either. Now I’m scrambling.
Finally I went back to the same store. B****na was able to query the system and let me know the package was delivered successfully a few hours prior. She did this in no time.
Huge thank you to her!
Other employees should definitely take notes and learn from her example!”
“Amro was very helpful and made recommendations on my print and laminating project that I presented to him. I was in and out quickly despite it being 11 days before Christmas! I will gladly return for all of my shipping and printing needs.”
“I enjoy going to Air Cargo especially to Delta have a good repore with them always laughing and joking but always serious at the same time always in the In-N-Out in a timely fashion even if I'm picking up or dropping off”
“My fiance and I came in here yesterday to print out some signage for our upcoming wedding. First, I want to give the biggest shout out to the GM Maxwell. As soon as we walked in he immeditately took care of us and went so far above and beyond to make this an easy experience for us. He told us he and his wife had recently got married too and wanted to take as much stress off of us as he could - and he definitely did. I don't write reviews very often, but my fiance and I both felt like it was necessary to provide feedback about how great Maxwell was to work with. Second, I did a ton of price shopping for our printing needs (menus, welcome cards, welcome sign, etc) and FedEx was about $200 cheaper overall than everywhere I looked at online. Overall, super happy with this experience and would recommend this location in particular. Huge thank you again to Maxwell!!!!!!”
“I don't know how someone decides to leave 1star rating to place with hard working people. I have always had a great experience at this location and the owner is such a polite and decent person. I drop my packages there every single day , minus the Sundays and have always been treated great with kindness . Always see a happy face when I walk in. Perhaps its just - what you give is what you get !
I see previous reviews saying the rates are high - go to Fedex or UPS location and you will get the same rates. They are just a franchise, they can't come up with their own prices is what I assume.
Moreover, if you want better rates then open business account with the shipper. Why blaming the franchise for it ???♀️”
“The staff is very friendly & professional. The service is also fast. I was not happy last year but they have definitely improved. I am coming back for all my little jobs to get done here.”
“Inside Office Depot. Easy dropoff at customer service.FedEx customer service is not great at other locations. They typically take much longer to give a receipt if you have to drop a package. And many times they try to upsell, do better packaging etc. This location is better than other locations.”
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“Quick and easy place to use for Amazon returns. The layout of the shop is so much more streamlined than before the remodel. Way less chaotic. Staff is fast and efficient.”