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10AM - 8PM
7054 Spring Garden Dr, Springfield
Mobile Phones
10AM - 8PM
7018 Commerce St, Springfield
Mobile Phones
“Our son cracked his phone face and Christian was very friendly and helpful with fixing it. Service was quick and easy. We were in and out in less than 20 minutes.”
10AM - 6:30PM
7015 Old Keene Mill Rd #103, Springfield
Mobile Phones
“SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a mess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.”
“I had a wonderful experience! I came it to get a new Apple Watch and a new screen for my phone. Marcos and Mafer were great and gave an unsurpassed customer service, and were very patient with all the questions I had.
There are a few AT&T stores in this area, I highly recommend this one. 20 out of 10 ?”
10AM - 8PM
6330 Springfield Blvd, Springfield
Mobile Phones
“Excellent customer service! I came to this location to get a new phone after my old one got stolen, Carlos G was very helpful and patient he helped me with all the questions I had about getting a new phone and transferring everything to it. He also helped me set up my ICloud and I was able to recover everything I was very grateful for his help.”
10AM - 8PM
8418 Old Keene Mill Rd, Springfield
Mobile Phones
“Adam at the Old Keene Mill location is so wonderful to work with. I had a serious issue and came back a few times - on each occasion secretly hopeful he would be there as he is super knowledgeable and solution oriented. I’ve dealt with other T Mobile reps over the years but they don’t compare. Thank you Adam for your invaluable assistance. T-Mobile is lucky to have you on their team!!”
“I have no words, the service is great. Nancy and Alison make a great team, they treated me with kindness and had a beautiful smile on their faces all the time, they were patient and we're understanding about the situation!. I recommend coming here, these two ladies make everything easier and understandable!”
“I come into this store more often than I'm willing to admit due to my age and the complexity of these new phones! Everyone is always so helpful; willing to take their time make sure that my problems are fully solved...no matter how small or simple they may be.
Aliza is usually the one who helps me and she is an amazing person! She's so very able and always willing to help! I think a part of the reason I've been a customer so long is the people like the ones they have in this store!”
“We came in and everything was explained very well. Wali gave helpful suggestions, showed us the best course of action, and took the time to review every plan in detail. We really appreciated his patience and professionalism and switching from T-Mobile was an easy decision because of him.”
“I would like to appreciate Jazmin who helped me out on 12/22/2024 with extreme patience to port over my phone number from another carrier to boost mobile. She took her time and provided all support by working with her back team and her customer support team and my ohone number transfer was a headache to pirt in to boost she is great person. Thank you for your patience.”
“Wow! This Metro Center is impressive! An intelligent Agent called GRISELDA welcomed me and oriented m with the new A21 Samsung since I have been long time loyal metro & Samsung customer. She does everything great and I got a great deal. Got a second line and she transfered all data and app to the new one. Paid less but got more. Even the service center outlook is beyond.”
“Brian and Lakisha (Samsung) was extremely helpful in getting me upgraded in the Samsung eco system. They got me in a new Fold 6 (from Fold 2) in a new Samsung Ultra Watch (from OG Galaxy Watch) the currently new S9+ Tablet and the new Samsung Buds 3 Pro (from OG Buds Pro) with the best deals. Great experience and great laughs. You have to come here if you want a great time!!!”
“I went in looking for solutions for what I thought was a cracked screen on my iPhone 15 and to replace the protective case. The sales rep, Cathy (Kathy? spelling?) a bright and attractive young woman instantly diagnosed the issue as a damaged screen protector. Not the screen itself. She was right and made strong recommendations for the screen protector (which she installed for me) and phone case. Unfortunately the case was not available right then but she took my information so I could be notified once the phone cases came in. Great, friendly service at this T-Mobile store. Highly recommend.”
“Robert (CJ) was seriously awesome when it came to transferring our services. We ran into some issues with the initial startup and he was able to walk us through exactly what went wrong and how to fix it. He spent the whole time working with us in a patient and friendly manner and - even though it took a while - he never complained and was genuine in ensuring we had everything taken care of as new Verizon customers. He really emphasized customer service and we greatly appreciated his help and sense of humor. Thanks, CJ!”
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“Roger was fantastic! He repaired my phone with cracks on back and front and fell in the sink. It was a crap hour but they got me all fixed up. For those who have T-Mobile...once you submit your claim this is the closest repair shop they send you.”