“I always look up what I need on the website, before I go in the store. Everything is accurate and exactly where its suppose to be. Inventory is pretty accurate as well.”
“David III is a legend! Best customer service ever. I was literally wandering the aisles looking totally desperate trying to find the right bug spray for my backyard when David III (he’s from plumbing—look for the three I’s on his apron!) actually walked up and asked if I needed help. Seriously, this was the best customer service I’ve ever had. I was trying to find an insect solution that wouldn't harm my pets or my veggie garden, and I also needed to track down a very specific glue to fix a cracked steel pipe on my pressure washer. Neither of those things had anything to do with the plumbing department, but he still chose to spend a solid amount of time walking around and helping me figure it all out. He is super smart, patient, and really understanding. You could tell he genuinely enjoyed troubleshooting and actually wanted to help me fix my problems. It’s so rare to get someone who cares that much and goes out of their territory just to help a frustrated customer. If you go to this Home Depot, find David III!”
“This is by far the best harbor freight in the area. The young lady at the front was super helpful and even got a box for me as I had alot of items. Super friendly”
“Great prices and nice people. Best place to save - just not more local than sunbelt and united rentals for me. Sometimes I wish I'd just stick with Home Depot vs paying more for convenience”
“Super great and caring service 3 times in a row. Helped me find what I needed, helped me be sure the measurments were right and even helped with a return when I bought extra just in case.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.