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8:30AM - 7:30PM
45591 Dulles Eastern Plaza Suite 132, Sterling
Mailbox Centers
“Jay is an amazing person with prompt service. His work is so fast and proactive in getting the right details to provide right suggestions & price too. My return orders were many but he just completed with in 5 minutes. That was quick! Appreciate this guy here.
Great work!
Thanks much!”
8:30AM - 7:30PM
13344 Franklin Farm Rd A, Herndon
Mailbox Centers
“By far the friendliest UPS and they work very efficiently. Have never had an issue dropping off any packages and it’s rare to go into any establishment nowadays and literally EVERYONE is a pleasure to work with. Thanks!!”
“This is hands down the best customer service I’ve ever received. I needed to send out a few documents with notarization and the owner went above and beyond to ensure everything was handled smoothly and promptly. I’m incredibly grateful for all the help—thank you so much for making it happen!”
“My experience with UPS at South Lakes Shopping Center has always been positive!! The staff is consistently positive,friendly and accommodating. Special shoutout Semaj!!”
8:30AM - 7:30PM
43330 Junction Plaza Suite 164, Ashburn
Mailbox Centers
“Writing this as a shout out to Durga. We havev been doing some important paperwork and sending it through this ups. Durga was extremely patient and helpful with us. I watched as she single-handedly navigsted the sudden onslaught of customers yesterday. She is pleasant annd helpful to everyone. We all need more efficient people like Durga in customer service!”
8:30AM - 7:30PM
42395 Ryan Rd #112, Ashburn
Mailbox Centers
“I called ahead as the store was to close soon and asked if they would stay open a few more minutes to allow me to make a return that had to be done today. When I arrived they allowed me to come in and treated me with courtesy as they quickly processed my return. Superb customer service from this UPS location. Thank you so much!”
“Marlon is the bestest! I addressed my package in my own calligraphy and he showed it off to another customer as if he were a proud parent, he made me blush and he made my day! Super friendly!! from now on he has my business!”
“The manager here is absolutely amazing! Every time I come in, he’s friendly, professional, and efficient. I’ve seen him multitask with multiple customers at once and never miss a beat. He always keeps things moving quickly while still giving great customer service. Excellent experience every time—I highly recommend this location!”
“Postal Connections is so much better than the UPS Store. For price, service, options for shipping, and the owners - who are always there working hard - have bent over backwards to help me get something packed right, at the lowest cost, several times. Huge fan and no where else I’d go any more.”
“One of the best UPS stores in the area—always well-staffed, so lines are short and service is quick. The team is consistently helpful and goes above and beyond. Huge thanks to Jay, who made my day by helping carry in a large, heavy box and getting everything handled in under 10 minutes. Great customer service all around!”
“When I first visited this location, I walked away disappointed—and I wasn’t alone. The experience felt frustrating from start to finish: the staff seemed overwhelmed and disengaged, wait times were excessive even during off-peak hours, and the overall workflow felt chaotic and inefficient. Compared to other UPS stores I’ve used—where service is typically fast, courteous, and well-organized—this one stood out for all the wrong reasons.
Customer service at the time felt like an afterthought. There was little sense of urgency, and communication with customers was minimal. It didn’t inspire confidence, especially if you were relying on them for time-sensitive shipping or business logistics.
That said, I believe in giving credit when it’s due. On more recent visits, I’ve seen a clear and noticeable improvement. The staff now appears better trained and more attentive, the process at the counter moves more efficiently, and the energy of the store feels more professional. It’s a much smoother experience overall.
Whatever changes they’ve made - better staffing, or simply taking customer feedback seriously - it’s working. The store is now functioning at a level I’d expect from a UPS location, and it’s reassuring to see that kind of progress.
While my initial review reflected the problems at the time, I’m pleased to update it now to acknowledge the positive direction they’ve taken.”
“Always appreciate the stellar service at this location. Especially grateful to the team there tonight, who kindly chased me down in the parking lot when I left my credit card behind. Thank you!”
“The UPS Storeoffers SO MANY services and they are all completed VERY fast. Bottom line, I always receive outstanding customer service.
Thanks!”
“I want to give a huge shout out to B****na. (Anonymized name)
I had an issue where a package I shipped a month ago did not show any updates in the USPS system. Initially I went to this UPS store and spoke to another employee. He told me there was absolutely nothing he could do and told me to contact USPS. After me trying to peel the onion and get more answers I got absolutely nothing. He then sent me on my way.
I then spent the next hour on the phone trying to get assistance and eventually got in contact with a USPS agent. She told me the tracking number was not valid and there was nothing she could do either. Now I’m scrambling.
Finally I went back to the same store. B****na was able to query the system and let me know the package was delivered successfully a few hours prior. She did this in no time.
Huge thank you to her!
Other employees should definitely take notes and learn from her example!”
“I practically live at this UPS Store — and not because I’m shipping out side hustle merch or mailing mysterious packages. No, I’m here for the glorious Amazon return ritual — and this location nails it every single time.
You walk in with that little QR code on your phone, hand over the item, and within 30 seconds you’re out the door. No box? No problem. No printer? They’ve got you. It’s honestly smoother than my morning coffee routine.
The staff? Fast, friendly, and unbothered no matter how many people show up with armfuls of bubble mailers and regretful purchases. I’ve been here at least a dozen times, and it’s always the same: quick, painless, professional.
Bonus: the place is always organized, the line (if there is one) moves fast, and they even remind you to grab your receipt. It’s the little things.
If you’re looking for a zero-stress Amazon return drop-off spot, this UPS Store is it. Five stars. No drama. No tape. No complaints. Just vibes and efficiency. ?✅”
“The people here are very friendly and efficient. I come here for notary services and to ship packages for my Etsy store. They are always great, the place is well kept and clean. 10 out of 10 will always come to this location. Thanks Endre!!”
“The UPS Storeoffers SO MANY services and they are all completed VERY fast. Bottom line, I always receive outstanding customer service.
Thanks!”
“Top notch service from Charles. I was super exhausted and needed some expert advice and support to get two packages mailed. Charles provided me with multiple options and superior service. Thanks a million.”
9 AM - 9 PM
12210 Fairfax Towne Center, Fairfax
Mailbox Centers
“I have always had good service at this location, surprised to see all the negative reviews. Also get things notarized there occasionally. I am happy to pay small premium to get in & out fast.”
8:30AM - 7:30PM
25050 Riding Plz #130, South Riding
Mailbox Centers
“Quick and easy place to use for Amazon returns. The layout of the shop is so much more streamlined than before the remodel. Way less chaotic. Staff is fast and efficient.”
“We used this establishment a few times now, since moving our company in the Virginia area. We were amazed of the knowledge and how customer friendly our staff reported”
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“Mike was great. Despite handling everything on his own & juggling multiple tasks, he remained patient & delivered top notch customer service. He also seemed very knowledgeable, which made the whole experience smooth!”