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“The staff was friendly and knowledgeable. There is always a wait time no matter what time I came but once it's your turn to be assisted you understand why there's a wait, the associates are very hands on and attentive and made sure i was happy. I didn't intend to spend any money but I knew I would b offered something and I was mad at it at all, the sales pitch wasn't pushy or anything and a great deal was worked out and I left with a new free phone, which I needed anyway”
“I recently switched to Tmobile and the customer service I received from the manager, Quanica, was unmatched. She was able to get my plan rate lower and also showed me how to turn in my phones for monetary reimbursement. 'Q' went above and beyond my expectations and would undoubtedly return to this store if I have any questions or issues in the future. If her service if a reflection of Tmobile then I plan to keep my business there a very long time!”
“Just left this T Mobile location after being there for a few hours due to technical difficulties, I really appreciate Tays patience with me and her willingness to fix the problem…I have no problem driving from another city if I’ll get this great customer service everytime.. Her and her co worker really deserve a raise….”
“The past month I have had the hardest time securing a new phone due to low inventory. I live 40 minutes away from the store and took multiple trips in attempt to get a new phone. I owe a huge thank you to Marcus and Krista for helping me??. They truly are awesome and deserve a raise for their hospitality?”
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“Ashley is an absolute jewel! She was very knowledgeable, patient, and understanding of the confusion and misinformation that we had receive during the process of trying to complete a trade-in, upgrade, etc. with multiple phones. She took the time to thoroughly explain the process, spoke directly to customer care, and ensured the account was accurately notated for everything completed. We definitely got her business card to follow her to any Verizon store she’s working at! Thanks again Ashley for making my kids feel better with this phone dilemma.”